Are in-bound customer complaints putting you in the hot seat?
Identify payment transaction slowdowns and failures
with INETCO Insight – continuous monitoring and
powerful real-time alerting capabilities.
INETCO Insight Benefits
Navigating the Fine Line between Self Serve and Out of Touch
Many industry experts are anticipating an ATM revolution. Fuelled by technological advances and consumer expectation, the number of ATMs in the States is expected to reach two million by 2011. Along with the increased demand for self-service sites is the promise of increased functionality at the ATM and a business model that shifts from cost avoidance to profitability.
Sounds like a bright future for the industry. Unfortunately, every silver lining has a dark cloud:
- The pursuit of increased functionality and improved efficiency puts a strain on network and application resources.
- The rush for widespread access is encouraging new ATM partnerships. But how are you proving their dependability?
- The urgency to capture market share and customer loyalty is forcing ATM owners and managers to work with incomplete data thereby clouding important decision making.
A consolidated view into network-, application- and transaction-level messages and timings across multiple tiers in the IT environment is required to completely understand the full scope of the situation. Having all that information instantly and automatically correlated and displayed in a meaningful manner for both IT and business decision makers is the only way to proactively take control of this volatile environment.
Learn more about INETCO Insight’s unique ability to benefit different stakeholders by viewing:
INETCO Insight for Line-of-Business Owners
INETCO Insight for IT Operations & Support
Optimize ATM Availability and Reporting with INETCO Insight™
INETCO Insight™ delivers cross-tier visibility into ATM, POS, and card processing applications and networks in real-time. It captures every transaction and how it maps to the underlying IT infrastructure, providing a real-time window into exactly where payment transactions are being held up.
This rich transaction information improves the efficiency of a wide variety of business processes as well as reduces the risk of downtime and fraud losses, decreases overhead costs and improves customer satisfaction.
Essentially, INETCO Insight:
- Reduces the risk for service downtime, latency and fraud losses through real-time detection and alerting of unusual ATM activity;
- Validates ATM usage patterns;
- Decreases support costs through faster isolation of slowdowns, outages and anomalies; and
- Decreases infrastructure and communication costs through optimization of the transaction processing environment.
“INETCO has delivered with a product that provides the total transaction visibility required to maximize ATM uptime.”