Are you ready to bare the impact of
change in your payment processing
environment?
Adapt to your growing payment processing environment with INETCO Insight - support for multiple transaction types and robust reporting capabilities.
INETCO Insight Features
Revenue & Risk Management
Increase ATM availability while reducing risk of charge backs, security breaches, and fraudulent transaction activity:
- Real-time ATM event alerting identifies fraudulent or suspicious transaction behavior patterns and notifies IT and operations teams when transaction slowdowns, failures, reversals, card usage patterns or ATM performance deviate from historical baseline norms
- Flexible 24x7 ATM transaction monitoring provides continuous visibility into the performance of each ATM transaction and verifies the service level impact of legacy upgrades, infrastructure consolidation, virtualization, application changes such as software updates on ATMs, or the addition of new payment protocols and services
- Transaction forwarding capabilities send transaction management data to existing trouble ticketing systems, fraud identification software or network management consoles in real time
Customer Management
Decrease ATM support costs by 40-50%
- Cross-tier ATM transaction flow visibility speeds up the isolation of card-related transaction slowdowns or failures, network performance issues and ATM application problems connected to third-party service delivery, outages or fraud patterns
- Advanced ATM data correlation capabilities display payment network, application, transaction messages and timing information into one view for proactive troubleshooting and streamlined ticket routing processes, reducing Mean Time To Repair (MTTR) by 50-65% and resulting in a 40-50% faster mean time to resolution of third-party service issues such as excessive dial-up line noise or T1 failures
- Configurable, web-based dashboard interface and ATM data categorization options create powerful, customized views for ATM operations, helpdesk, and network operations
Cost Optimization
Optimize ATM transaction processing environments
- Transaction intelligence trending and reporting capabilities help you to create cost-saving policies and optimize ATM payment environments through:
- Business management reports – Prioritize IT objectives based on cost savings initiatives (ie: paid transaction volumes vs. costly dial-up service call transaction comparisons)
- Support management reports – Quickly identify and isolate problems that result in incomplete transactions (ie: isolate failure points, transaction errors, unusual response codes and corrupt transactions)
- Performance management reports – Optimize the performance of your end-to-end transaction environment (ie: identify where transaction slowdowns, long response times, time outs, and third-party service provider issues are occurring)
- Capacity management reports – Prioritize staffing requirements, re-routing options and costly communication upgrades (ie: determine transaction volume baselines, peak traffic times, bottlenecks, and impact of new service/product roll-outs)
“INETCO Insight's real-time monitoring and threshold alerting capabilities provide our network operations and ATM support teams the ability to proactively isolate the failure point, prior to any customer service disruptions.”