TRAVELEX - A Proactive Approach to Managing a Growing Payment Processing Environment.
“The first thing I do when I come to work is grab my morning coffee and log onto INETCO Insight. I can now direct resources towards fixing identified network and application issues instead of spending days trying to manually pull information together.”
Mark Wingrave, Card and Mobile Payments [Travelex]
Roles in Business Transaction Management
Payment IT infrastructures are complex, multi-tier environments that continue to evolve as new products and functionality are added, mergers and acquisitions tie more components together and legacy infrastructure is replaced.
Unfortunately, monitoring and management practices haven’t kept pace. As a result, the business transaction information you get today is scattered, stale and difficult — even impossible — to access.
This insidious problem hurts Line of Business and ATM Product Managers as well as IT Operations & ATM Support. On the business side, it ultimately clouds decision-making. It slows your ability to respond, forces you to work with incomplete data and ultimately impacts revenue and cost structure.
On the IT side, it impacts service quality, complicates critical IT tasks like capacity planning, costing, problem isolation and others. This ultimately increases the risk of downtime and increases the cost of service.
These problems lie at the root of most financial processors' infrastructures and seriously threaten new and existing product success.
Visibility and control of every transaction as it crosses multiple tiers and into third-party IT environments is absolutely essential to ensure success.
INETCO Insight™ is business transaction management software designed to work within complex, high-volume transactional settings such as payment card processing, ATM /POS management, and retail environments. INETCO Insight provides a real-time, cross-tier view of the entire, end-to-end transaction flow, correlating network performance, application messages, and timing details for every transaction.
INETCO Insight is the ideal solution for transaction processors, banks, ATM owners, telcos, retailers and EFT network providers that need to reduce operational costs and optimize transaction flow across all tiers of their IT environment.
Line of Business and ATM Product Managers
INETCO Insight enables line of business owners to proactively drive revenues and customer loyalty while reducing capital and operating costs.
With INETCO Insight, line of business owners can:
- See usage patterns and understand customer needs
- Deliver accurate and detailed billing
- Capture audit data
- Identify unusual usage and prevent fraud
- Build capacity plans based on real-life need not speculation
- Respond quickly to customer complaints
- Prove who owns the problem
- Meet or challenge service level agreements
IT Operations and ATM Support
INETCO Insight enables IT operations and support teams to reduce the time, effort and manpower needed to resolve problems while producing an efficient environment.
With INETCO Insight, IT operations and support teams can:
- Reduce outages and downtime
- Respond to problems before negative impact occurs
- Eliminate lengthy dispute resolution war rooms
- Improve first-call resolution rates
- Understand the full impact of infrastructure changes
- Reduce mean-time-to-repair (MTTR)
- Ensure SLA compliance
“INETCO has delivered with a product that provides the total transaction visibility required to maximize ATM uptime.”