Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking applications and meet consumer expectations around “on-demand” accessibility, consistency and choice. We have seen virtual channels explode due to…
Part 5 of the “Who Owns the End-to-End Transaction?” 6-part blog series. Throughout the next few weeks, we will be taking a close look at how various IT stakeholders benefit from end-to-end transaction visibility. Be sure to check out: Part…
Here’s a simple way to improve the end customer experience. Shorten the time it takes to isolate performance issues affecting end customer payment or banking service transactions by about 65%. During last week’s webinar, Kin Lee-Yow, the Director of Technology…
