Network and application technology continue to change constantly, causing a large number of CIOs to rethink their Application Performance Monitoring strategies on an ongoing basis. But have the main issues really changed? Frustrated enterprise companies describe exactly the same core…
We know banks care deeply about interactions (which engage customers), and transactions (which generate revenue). The problem is there are more and more places where these critical interactions and transactions can fail. Given these facts, the value proposition around transaction-centric…
The Big Data trend is casting a large shadow over the Application Performance Monitoring (APM) market right now. Most vendors have great solutions for generating Big Data (that’s the easy part, right?). A few vendors have solutions for analyzing Big…
I would like to share a case study on how Transaction Junction improved operational efficiency, service delivery, and the end customer experience. Transaction Junction is a subsidiary of one of the largest providers of prepaid air time in the world…
Earlier this week, Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was taken from RSR’s first benchmark report on the retail payments process, released in March 2013. Interesting data? …
In the release of INETCO Insight 5.2, we added a set of new transaction analytics that compliment existing ATM monitoring and self-service software management solutions by allowing you to see how all of your individual devices (such as ATM or…
Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking applications and meet consumer expectations around “on-demand” accessibility, consistency and choice. We have seen virtual channels explode due to…
As the designer of INETCO Insight’s Application Performance Monitoring (APM) User Interface, I have always been particularly passionate about how to visualize the large amounts of data we are collecting and correlating to allow people to monitor, analyze and troubleshoot…
Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli to discuss his recently published report, Will IT Operations Analytics Platforms Replace APM Suites? The title of the report begs the question: Is Application Performance Management becoming obsolete? The answer is maybe unclear…
Largest bank in the UAE adopts end-to-end transaction monitoring technology to deliver exceptional customer service across ATM networks and core banking channels Vancouver, Canada – February 19th, 2013 – INETCO Systems Limited, a leading provider of transaction-based application performance monitoring…
