Support Levels Designed to Meet your Individual Needs

INETCO offers two Support Levels, accommodating regular and mission-critical customer environments:

  • Standard Support – For companies requiring support during regular business hours (Monday through Friday, 9am-5pm PST)
  • 24x7 Extended Support – For companies requiring support 24 hours a day, 7 days a week

For more information on our policies and procedures, please contact support.

If you are an INETCO customer, and need a Login Name and Password to enter our protected support site, please contact support.

Our Standard Support includes the following services:

  • Telephone and email assistance during regular business hours (9am - 5pm Pacific Time)
  • Remote diagnostics
  • Software support via telephone and email
  • Minor software improvements and revision level upgrades via INETCO web site
  • Telephone and email assistance in installing revision-level upgrades during business hours
  • Access to documentation and other technical support services via INETCO web site
  • Escalation of unresolved critical problems
  • Repair of failed hardware

Need Help?

Call: 604.451.1567 ext. 128

Email: support@inetco.com

Standard Support Hours:

9:00am - 5:00pm PST

Standard Support Terms

Download | PDF

Our 24x7 Extended Support Service:

If you require highly responsive support 24 hours a day, 7 days a week, our Extended Support Package for mission-critical data environments is an option for you.

In addition to the Standard Support Package, you receive the following services:

  • 24x7 support assistance and diagnostics
  • Provision of replacement spare hardware items in advance of receiving defective items
  • High Priority escalation of unresolved critical problems

“I am very satisfied with the skill and responsiveness of INETCO's tech-support. This is the most important criteria in selecting a vendor for specialty hardware or software.“

— David Liu, ePacific Inc.