Dollars & Sense
New reporting capabilities allow senior managers to quickly gain an understanding of the health of each transaction network and the business impact of any variables. Here are two examples of never-seen-before reports that are readily accessible only in INETCO Insight 4.5.
Business Impact Report
This report shows how well your transaction processing platform is serving each customer and allows you to see the business (dollar value) impact of slowed or failed transactions and track SLAs at the customer level. This information can help senior managers allocate IT resources more effectively, quantify the return on investment in transaction performance or quality for a particular customer, and communicate better with customers about outages and slowdowns.
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Management Dashboard
This dashboard gives senior managers instant visibility into the health of the transaction processing environment. It's also valuable for daily or monthly snapshots of overall performance that can be used, in conjunction with other detailed information to prioritize IT investment, focus customer service activities, and measure achievement of key goals around response times, transaction volumes, and success rates.
Download the Management Dashboard Report PDF