Out of the Mouths of Pacesetters

Customers have lots to say about the future of INETCO Insight

braham Lincoln once said, “The best way to predict your future is to create it.” This simple phrase about the power of innovation captures both INETCO’s dedication to continually improving its software and the core principle behind its first customer advisory meeting held in Whistler last year.

Representatives from Fidelity National Information Services, Open Solutions Canada, Telecom New Zealand, Calypso, and Virgin Entertainment Group spent two days together not only sharing their current experiences with INETCO Insight but they also did some crystal ball gazing into how they will need the technology to evolve to keep them ahead of their competition.

Interestingly, the diverse group was extremely focused with its feedback. “While the technology was praised for its thorough correlation of every important detail of every transaction, it came out loud and clear that reporting, alerting, history tracking and personalized dashboards were necessary in this next release,” explains INETCO’s VP Marketing, Marc Borbas. “More than 75 percent of the enhancements resulted from that meeting,” adds Borbas.

The overall goal was to develop enhancements and new features that would help card processors achieve greater efficiency and lower costs as they support increased operational complexity. So basically, how to do more with less, and do it better than anyone else.

This translates to these specific improvements:

Advanced Statistical and Event-Based Alerting: Built a new Alerting system geared to financial and retail POS industry needs. This includes the ability to assign alerts to specific entities (i.e. stores, geographical regions, network types, card types, etc.). It also includes the ability to activate alerts for particular time periods (including time zones) of the entities.

“Finally, there is the ability to set alerts on "non-events" such as no transactions on an entity when transactions are expected,” adds Angus Telfer, Founder and Chief Technical Officer.

Superior Reporting and History Tracking: INETCO Insight has always had the ability to create files that can be in input into databases by the user. This is a whole lot easier now by the addition of a "reporting" capability that allows the transaction, statistical, and alert information to be directly input into common databases.

“The ability to examine past statistics and transactions in real time is a very important capability. Release 4.5 extends this from one to eight days so that IT staff can go look back over a long weekend or ‘the same day, a week ago’,” explains Telfer.

Powerful Visualization: INETCO Insight provides the most used charts ‘out of the box.’ However, as the system is used, other chart combinations become important and the desire to customize the product grows. INETCO's extensions to "My Dashboards" allow multiple user-created and shared dashboards to satisfy this craving.

INETCO Insight 4.5 delivers on all key priorities customers identified. As a result, usage has expanded within an organization and it is no longer viewed solely as a transaction monitoring tool but now a transaction management system. “These improvements moved INETCO Insight from a troubleshooting tool to a core part of how they operate their businesses,” says Borbas.

Not ready to rest on their laurels, the engineering team is already back at the drawing board. Look for higher performance, support for more network links, support for more types of applications, and more visually powerful and flexible ways of presenting information to users. “Our goal is to provide top down, real-time transaction intelligence through an intuitive user interface,” says Telfer.

To watch the Video from the event, click here.