INETCO in the News
gtnews
Moving From Reactive to Proactive: Why Your Existing Monitoring Tools are in the Way
gtnews.com - July 20, 2010 Is your current monitoring strategy missing critical information that could make, break or optimise your business?
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Published: July 20, 2010
Bloor Research
The Dimensions of a Business Transaction
Have you ever thought about how many dimensions there are involved in a modern business transaction in any enterprise? By Bloor Research - June 28, 2010
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Published: June 28, 2010
INETCO Insider
2010 Spring Edition Newsletter
May 4, 2010 - Find out what's NEWs in the INETCO Insider Spring Edition Newsletter - Read On!
Published: May 04, 2010
Credit Union Tech Talk
North Shore Credit Union Case Study - An Opportunity for Growth through Technology Change
Learn how North Shore Credit Union used INETCO Insight to guarantee a risk-free migration to their new TEMENOS banking platform.
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Published: March 22, 2010
Credit Union Times
Open Solutions Uses New Tools to Monitor Massive Transaction Flow
Why are the network minders at Open Solutions Canada now using some sophisticated software to augment their “feel for how it should be moving” as they monitor the flow of some 150 million transactions a year for its credit union clients?
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Published: October 26, 2009
TransactionDirectory.com
2009 Predictions
What has traditionally been one of the most rigid, rock-solid processes within retail and financial institutions is starting to crack – the payments process. Risk and cost, strengthened by economic uncertainty,are the two main sledgehammers causing transaction processors to investigate technologies that will help them reach operational efficiency goals and to reconsider their traditional processing models and packaged service offerings within these markets.
Here’s a look at the top 5 trends fueling INETCO’s predictions for 2009.
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Published: January 29, 2009
ebizQ
SOA Security Manage the Health of Your SOA with Transaction Monitoring
2009 is all about keeping companies lean and conserving cash. SOA is emerging as an integral part of many companies' overall survival strategies to help ensure that bottom-line profitability is sustained in a no-growth environment.
Discover how they are achieving greater agility, reduced infrastructure cost, and streamlined operational efficiency.
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Published: January 08, 2009
ATM Marketplace
ATM players and new banking experiences
Discover why participants of the biggest ATM show of the year, the BAI Retail Delivery Conference & Expo, are keen to marry banking and retail offerings.
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Published: November 25, 2008
Retail Viewpoints
Real-Time Transaction Monitoring Gains Cross-Channel Traction
Would you give away nine percent of your business? You might have done it yesterday.
Retailers and financial institutions can lose up to 9% of their overall revenues due to issues with application performance, according to estimates by the Aberdeen Group. This potential revenue loss, combined with the growing retail focus on e-commerce, customer experience and streamlined operational processes, indicate that transaction intelligence should be playing an increasingly critical role in the support of best-in-class enterprise practices.
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Published: November 06, 2008
Chain Store Age Magazine
Beating the Outage Blues
When a customer spends more than five seconds waiting for a transaction to process, it can seem like an eternity—especially during the stressful holiday shopping season. Read why Virgin Megastores takes this threat seriously.
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Published: September 01, 2008
Integrated Solutions for Retailers
Monitor What Really Matters
If your POS server is running at 65% processor0 utilization, your authorizing link is up, and your WAN has 300 megabits per second (Mbps) of available bandwidth, how long did it take for the last customer to pay for her purchase at lane three in your Cincinnati store? Does this sound like a trick question? It is.
The answer to this question can sometimes tell you more about how your IT systems are performing than your server and network statistics combined.
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Published: June 25, 2008
Retail Systems Research
Sometimes IT for IT’s Sake Can Be a Good Thing
This is a refreshing story about an IT department investing in technology that actually helps the IT department run itself more efficiently – IT for IT’s sake, if you will.
That story comes from Robert Fort at Virgin Entertainment, who recently implemented INETCO’s Insight solution, a payment transaction monitoring tool that helps the IT department more effectively manage and monitor that most critical transaction stream.
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Published: June 17, 2008
Business Computing World
Why Your Switch Log Analyser Isn’t A Transaction Monitoring Solution
Business Computing World - July 1st, 2010 Customers often ask me the difference between their switch log analyser (usually either homegrown software, Prognosis, or ESQ) and a transaction monitoring solution. It’s a fair question, since both are marketed as transaction monitors. Here’s the difference...
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Published: July 01, 2010
Payments Business
ISO monitors transactions with Insight software
May 17, 2010 - Canadian ISO (Independent Service Organization) Cash N Go is using Insight transaction management software from Vancouver-based INETCO to improve customer service and gain competitive advantage.
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Published: May 19, 2010
Payments Business
Credit Union improves transaction analysis with INETCO
VANCOUVER--BC-based North Shore Credit Union (NSCU) is getting a unified view of its ATM and POS payment transactions with the help of INETCO Insight software from INETCO Systems Ltd., another Vancouver-based company.
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Published: April 11, 2010
The Vancouver Sun
Average growth of 75 per cent launches INETCO onto Ready to Rocket list
"We noticed at the beginning of the year the folks who are doing well have products that are a must-have for their customers as opposed to a nice-to-have and that continued for them throughout the year," said Reg Nordman, founder and managing partner of the Vancouver-based Rocket Builders.
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Published: February 04, 2010
CS Techcast
Featured Podcast
INETCO talks about how to measure and monitor real-time applications that are often out of your sphere of control. Listen to the podcast.
Published: March 24, 2009
1to1Media
Virgin Megastore Takes a Unique Look at the Customer Experience
Virgin Entertainment's Megastores' 10 destination stores are designed to create a uniquely engaging experience. That experience can easily go awry if critical applications like the listening kiosks, digital signage, and credit processing don't run at full capacity.
Published: January 29, 2009
Integrated Solutions For Retailers
Gain Insight Into Credit Transactions
If you want to witness consumers' apprehension, watch as they wait while your credit card processor takes more than 10 seconds to complete a transaction. During that time, consumers fear card rejection, double payments, etc. As a retailer, you too feel that worry because credit transaction failures can cause the POS system to record a timeout and kick the system into manual authorization mode.
But what can you do?
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Published: December 08, 2008
Retail Touchpoints
Case Study: myShape.com Improves Conversion Rates Via Personalized Assortments
Bringing personal shopping to ecommerce, women’s apparel retailer myShape.com is reporting an average of 6-8% conversion rates (and as high as 16% in some cases), according to Mercedes de Luca, global customer experience officer and CIO for the two-year-old company. Typically, industry average ecommerce conversion rates are 1-3%.
To make the use of third-party providers work smoothly, de Luca is planning to enlist the services of INETCO, which provides real-time transaction monitoring, including:
- Consistent visibility into the entire, end-to-end customer purchase process, both on-line and in-store
- Real-time alerting of transaction slowdowns, failures, fraud patterns and reversals that are impacting revenue and customer experience
- Quick isolation of network and application performance issues affecting business critical processes such as the purchase cycle
“You are depending on your service providers to help deliver the best customer experience and that’s where INETCO comes in,” says de Luca. “INETCO gives the drill-down to the technology folks so they can uncover any problems, such as bottlenecks in transactions, which could be the result of a third-party provider.”
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Published: November 20, 2008
Retail Info Systems News
5th Annual RIS Fusion Awards 2008: Virgin Entertainment Group for Cross-Channel Integration Mid-Market
Less than a year ago, Virgin Megastore unveiled it would operate an independent e-commerce shopping site free of Amazon, which had powered the retailer's site for six years. The retailer was compelled to have a site that truly met the personality of the store brand.
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Published: October 08, 2008
ComputerWorld
Vancouver's INETCO Keeps Eye on Retail Transactions
Insight 4.1 is available in beta form and is designed to monitor service level agreements and historical trends about online experiences. Find out what one ASP is using it for.
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Published: August 12, 2008
Retail Touchpoints
Virgin Protects Customer Experience with Transaction-Level Monitoring
“If the system times out for 20 or 30 seconds that’s an eternity for customers at checkout,” says Robert Fort, CIO and VP of IT at Virgin Entertainment Group. That’s the type of misstep Fort is expecting to avoid with the implementation of the Insight business intelligence tool from INETCO Systems Limited.
Insight transaction monitoring provides 24/7 monitoring and can be customized to send alerts based on the retailer’s criteria. For Virgin, the system sends alerts if transaction volumes or amounts exceed certain thresholds, says Fort. The system also can provide insight into multiple credit card swipes, transaction failures and slowdowns. By identifying and proactively resolving transaction issues, Virgin can protect its customer experience and thereby maintain its revenue stream.
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Published: June 19, 2008