NBAD Selects INETCO Insight and NCR's APTRA Vision for "One-Stop" View into ATM Device and Business Transaction Management
Largest bank in the UAE adopts end-to-end transaction monitoring technology to deliver exceptional customer service across ATM networks and core banking channels
Vancouver, Canada – February 19th, 2013 - INETCO Systems Limited, a leading provider of transaction-based application performance monitoring solutions, today announced the National Bank of Abu Dhabi (NBAD) has chosen INETCO Insight to monitor customer service delivery across their ATM networks and other core banking channels. NBAD, largest bank in UAE by market capitalization, will be the first bank in the Middle East to deploy INETCO Insight alongside NCR’s APTRA Vision, gaining a powerful “one-stop” view into device performance and business transaction management.
“The INETCO Insight end-to-end transaction monitoring capabilities, bundled with NCR’s APTRA Vision product, represents a combined solution that is far superior to any other application performance monitoring products in the market today,” says Jamal Abboud, Group CIO of NBAD. “The ability to combine and analyze granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours - to what our end customers are experiencing.”
With INETCO Insight, NBAD gains real-time access to rich transaction intelligence that can help them ensure all banking transactions are secure and reliable. The software captures every customer transaction in real-time and correlates all device, switch, and network response timing data – without the use of agents, extra traffic loads or code changes. NBAD’s ATM and IT operations teams can receive instant notification when transactions slow down, time out or fail, and can quickly isolate third party response issues, communications failures, underperforming components or infrastructure bottlenecks - on average 65% faster.
“NBAD is the first bank in the Middle East to adopt the INETCO Insight solution and recognize that what happens between customer facing devices, the switch and other third party components can affect the completion of an end customer’s transaction,” says Bijan Sanii, President and CEO of INETCO. “We greatly admire their technological leadership and the emphasis they put on delivering an exceptional customer experience through their ATM networks and other core banking channels.”
NBAD has one of the largest networks in the UAE, with more than 120 branches and 570 ATMs across the country. The Bank also hosts the largest global network among all UAE banks. Since 2009, NBAD has been ranked one of the World’s 50 Safest Banks by the Global Finance magazine and the safest bank in the Middle East. The Bank was also named in 2011 the Best Bank in the UAE for the third consecutive year by Euromoney. NBAD surpassed US$1 billion net profits in 2010, becoming the first UAE bank to reach this milestone.
The sale of INETCO Insight to NBAD was orchestrated through NCR.
“INETCO Insight and NCR APTRA Vision solutions align with NBAD’s priority of exceptional service delivery,” says Bob Tramontano, Vice President, NCR Financial Services. "Within their first year of deploying INETCO Insight, customers have reported up to a 26 percent reduction in failed transactions and a 65 percent faster isolation of transaction performance issues. INETCO Insight’s transactional intelligence will help NBAD gain meaningful data from their self-service channels in order to improve operations and deliver a great experience for their customers.”
INETCO Systems Limited provides transaction-based application performance monitoring and business transaction management solutions to ATM and IT operations teams that are looking for a faster, non-invasive way to identify application and infrastructure bottlenecks and ensure optimal service and business process delivery within their production environments. INETCO’s solutions are currently deployed in over 50 different countries. Happy INETCO Insight® partners and customers include a variety of global companies spanning the banking, ATM, retail, healthcare, travel, telecommunications and payment processing markets. http://www.inetco.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
# # #
NCR is a trademark of NCR Corporation in the United States and other countries. INETCO, INETCO Insight, the INETCO logo, and the INETCO Insight logo are trademarks or registered trademarks of INETCO Systems Ltd.
The National Bank of Abu Dhabi (NBAD) was incorporated in 1968 and is listed on the Abu Dhabi Securities Exchange (ADX), under stock code (NBAD). Ranked as one of the top 50 safest banks in the world since 2009, NBAD currently operates across 15 countries on four continents. NBAD has a network of more than 120 branches and more than 570 ATMs to provide banking services to customers all over the UAE. Besides brick & mortar branches, NBAD provides 24 hour internet banking access through NbadOnline and NbadDirect, the SMS-based payment service (Arrow) as well as account access and personalised customer support through its 24-hour Call Centre.
NBAD’s overseas network stretches from Oman, Kuwait, and Bahrain in the G.C.C.; Egypt, Libya, and Sudan in Africa; UK, France, and Switzerland in Europe; Hong Kong, shanghai- China, Malaysia, and Jordan in Asia to Washington, D.C. in the U.S.A.
NBAD provides its customers with a wide variety of financial services targeting all segments of the consumer and corporate markets.
NBAD is rated senior long term/short term A+/A-1 by Standard and Poor's, Aa3/P1 by Moodys and AA-/F1+ by Fitch giving it one of the strongest combined rating of any Middle Eastern financial institution.