Business Transaction Management (BTM) for Merchant Acquirers
HOW can I decrease our customer service response times and improve the management of our payment processing environment and third party service providers?
INETCO Insight reduces troubleshooting times and provides merchant acquirers with competitive differentiation by offering:
- Continuous monitoring, robust reporting and transaction inquiry capabilities to improve merchant service response times and reliability
- A correlated view of transaction performance across all end points, both on the client-side (POS terminals) and back-end (issuing banks, card networks, payment processing switch), for proactive problem isolation and faster third party dispute resolution
- An agentless, network-based deployment model that limits the risk of service disruption during new terminal roll-outs and service upgrades, and provides no extra traffic load to the payment switch
BTM Related Links for Merchant Acquirers:
“With INETCO Insight, we were able to see immediate improvements in our billing accuracy, with the number of “unknown” transactions decreasing by over 90%. In terms of spending money on capital projects, these billing improvements resulted in INETCO Insight being my best payback project for 2010.”
Brian Shackleton, SLM Rural & Transactions, ICT Services
Gen-I (Telecom New Zealand)