Business Transaction Management (BTM) for Merchant Acquirers
HOW can I decrease our customer service response times and improve the management of our payment processing environment and third party service providers?
INETCO Insight reduces troubleshooting times and provides merchant acquirers with competitive differentiation by offering:
- Continuous monitoring, robust reporting and transaction inquiry capabilities to improve merchant service response times and reliability
- A correlated view of transaction performance across all end points, both on the client-side (POS terminals) and back-end (issuing banks, card networks, payment processing switch), for proactive problem isolation and faster third party dispute resolution
- An agentless, network-based deployment model that limits the risk of service disruption during new terminal roll-outs and service upgrades, and provides no extra traffic load to the payment switch
BTM Related Links for Merchant Acquirers:
“INETCO Insight's real-time monitoring and threshold alerting capabilities provide our network operations and ATM support teams the ability to proactively isolate the failure point, prior to any customer service disruptions.”
Doug Epp, General Manager
TNSi