Business Transaction Management (BTM) for Retailers
HOW do I improve the consistent delivery of services to customers, across all our customer-facing applications and payment channels?
INETCO Insight helps retailers fine-tune the checkout process and safely adopt mobile and alternative payment channels by providing:
- End-to-end transaction performance visibility across physical, web, virtual and cloud-based environments
- Quick identification of issues that may result in store system outages, application slowdowns or credit transaction failures, and isolating whether they are occurring at the POS terminal, the network, the switch, the issuing banks or host level
- Continuous monitoring of all customer facing applications, including listening kiosks, digital signage, and advanced POS terminals
BTM Related Links for Retailers
“Every time a call goes through to our helpdesk, we pay for it in resources and potential service level violations. INETCO Insight enables our IT and applications support teams to conduct inquiries into transaction history, identify anomalies, and proactively resolve issues first hand, resulting in significantly quicker resolution times and a decreased number of customer complaint calls into the operations center.”
Mark Wingrave, Card and Mobile Payments
Travelex