Business Transaction Management (BTM) for Retailers
HOW do I improve the consistent delivery of services to customers, across all our customer-facing applications and payment channels?
INETCO Insight helps retailers fine-tune the checkout process and safely adopt mobile and alternative payment channels by providing:
- End-to-end transaction performance visibility across physical, web, virtual and cloud-based environments
- Quick identification of issues that may result in store system outages, application slowdowns or credit transaction failures, and isolating whether they are occurring at the POS terminal, the network, the switch, the issuing banks or host level
- Continuous monitoring of all customer facing applications, including listening kiosks, digital signage, and advanced POS terminals
BTM Related Links for Retailers
Virgin Entertainment Case Study
“…Managing an online, 24/7 banking application has huge implications on our customers and partners. We require constant assurance that we are up and running and alerted to issues when they arise so we can resolve them quickly before any impact is felt.”
Peter Chau, Manager of Business Technology Infrastructure, Information Technology Solutions
North Shore Credit Union