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North Shore Credit Union Testimonial - Growing Through Technology Change

NSCU recently moved away from a completely outsourced model and became the first financial institution in Canada to adopt the TEMENOS T24 banking platform. Learn how this financial institution used Business Transaction Management to guarantee a risk-free migration to the new banking platform, provide ongoing management of the entire ATM and POS payment transaction channels, and ensure compliance with all regulatory requirements.

>> View Video:

WTF? No, BTM! Move over Application Performance Monitoring, BTM is not just a conceptual buzz word anymore.

Seriously, what is Business Transaction Management and why all the sudden urgency to have it? Talking to customers and analysts, we have gotten the sense that BTM is really an enabler to many things...

Dynamic system complexity brought on by mergers, acquisitions, new service offerings, technology upgrades and new application deployments is evolving the way we manage our payment processing environments.

At the simple heart of BTM is the ability to holistically capture and display complete, end-to-end transaction data. Next, you need powerful visibility and inquiry tools to correlate these transaction level details with application and network behavior to quickly identify and isolate the root cause of performance problems. The final step is the ability to analyze and communicate your findings, in a common language, amongst the line of business, network, applications and customer service groups.

>> View this video and consider what BTM can do for you:

The 2010 Olympics were a busy and lucrative time for many businesses and financial institutions in BC. It was estimated that we saw as many as 5000 athletes and officials; 10,000 media members; 14,000 volunteers; and 2.3 million attendees descend upon Vancouver and Whistler – which is not surprising as it is truly one of the most beautiful cities and ski destinations in the world... not to mention home to INETCO.

According to credit card processing firm Moneris Solutions, who compared retail sales in Vancouver and Whistler from Feb 12 – 28, 2010 with those from Feb 13 – March 1, 2009, consumer spending in Vancouver and Whistler, B.C. increased 48 per cent during the Olympics, with international shoppers accounting for 22 per cent of all transactions. Visa also reported that their total number of transactions on internationally issued Visa cards in British Columbia was 1.1 million over the same 17 day period in 2009, up 85% from last year.

With 11 branches located along the Vancouver to Whistler corridor and an official "Friend of the Vancouver 2010 Bid", it is not surprising that the North Shore Credit Union also experienced a significant increase in their transaction volumes during these Games. NSCU has become known industry-wide as thought leaders in Member Wellness. Walking into any of their branches can be equated to walking into a "West Coast Financial Spa" – complete with a latte.

The first financial branch established in Whistler over 25 years ago, the financial institution has definitely embraced it’s motto of "Thinking Outside the Bank", redefining the banking experience by tastefully adding a climbing wall, waterfall, fireplace, a mountain bike Kids' Zone, and cool snow boards to the interior decor of the branch. Part of the overall "financial spa" experience is also being able to guarantee customer service reliability, especially during high-volume transaction times such as the Olympic and Paralympic games.

NSCU has definitely "gone for the gold" with the recent implementation of INETCO Insight, business transaction management software for the payment processing environment.

With INETCO Insight, NSCU was quickly prepared to handle their Olympic transaction volumes by:

• Monitoring the entire, end-to-end path of every international debit and credit card transaction for quick isolation of root cause issues causing transaction slowdowns or failures to occur
• Being alerted in real-time to any transaction completion issues, stand-in issues, traffic capacity issues and ATM performance issues
• Quickly identifying fraud error response codes while still meeting PCI compliancy rules and Interac regulations.

We applaud NSCU for being a team player and their podium performance in customer service reliability!

>> Download NSCU Case Study

>> Watch NSCU Video Testimonial

The Independent Service Organization (ISO) industry in Canada is a competitive business, and Cash N Go is successfully rising to the top. With a growing, nation-wide Automated Teller Machine (ATM) Network made up of over 1,100 ATMs in operation within various casinos, grocery chains, hotels, shopping malls, financial institutions and convenience stores across Canada, Cash ’N Go processes thousands of financial transactions for their customers each day. Their core business is built on guaranteeing the continuous uptime and reliability of all their ATMs in a cost effective manner. By implementing a leading-edge business transaction management solution, Cash N Go differentiates itself from other ISO companies through enhanced customer service, network reliability and end-user security. With INETCO Insight, Cash N Go is able to:

• Improve dial-up ATM uptime and customer service reliability
• Significantly reduce average Mean Time to Repair rates and quickly isolate root cause transaction issues
• Improve the scope assessment and prioritization of trouble tickets related to transaction issues

>> Read the Full Case Study

Most of you have no shortage of questions about how your payment processing environments are performing.

The problem is finding the time to answer those questions, given the often fragmented, painful process you have to go through to get the information.

We've seen network operations specialists use complex, fragile scripts; we've watched line of business executives export multiple log files into Excel; we've even seen application support engineers write raw SQL against switch databases. Not one of you seemed particularly enamored with the process...

We think you'll like how easy it is to gain access to complete transaction information with INETCO Insight 4.6. Three great new capabilities help you instantly access the transaction performance information you need to answer all those questions you've been too busy to ask:

>> View Sample Reports

>> Get Started by Downloading the New INETCO Insight 4.6 Demo Video

>> Register Now

Join us for a merging of minds and opinions from:

For Who: An Executive Briefing for IT Managers and Line of Business Owners

Your company is going through a merger or recent acquisition activity. How will this impact your ability to manage your payment transaction environment?

M&A activity has left many unprepared payment processors scrambling to limit the risk of service disruptions. To confidently manage ever-changing, complex payment environments with multiple switching platforms, authorization gateways and payment channels, senior executive and IT teams need to deploy more than traditional application performance monitoring tools.

Join our panel experts as they discuss preparation tactics for merger and acquisition activity and alternative ways to monitor complex payment processing environments during periods of change.

INETCO PRESS RELEASES

>> INETCO Insight Included in Magic Quadrant for APM

>> INETCO Insight 4.6 Released April 7th 2010

"INETCO Insight has not only provided Cash N Go with the complete transaction data we need to make informed decisions, but also a brilliant interface that gives our IT and line of business teams the visibility, inquiry and reporting tools they need to efficiently navigate through this data, without compromising our ability to meet PCI compliancy."

Jason Anderson - Security Analyst, Cash N Go

>> Read the Case Study