Are in-bound customer complaints putting you in the hot seat?
Identify payment transaction slowdowns and failures
with INETCO Insight – continuous monitoring and
powerful real-time alerting capabilities.
INETCO Insight Benefits
Operational risk should not inhibit the growth of your payment processing environment.
Managing and Anticipating Change - The New Strategic Imperative
Payment processing environments continue to grow and evolve as new financial products and services are added, mergers and acquisitions tie more components together and legacy infrastructure is replaced by new technologies. The ability to change rapidly and continuously is becoming a strategic imperative for successful payment processors.
Unfortunately, monitoring technologies and management practices haven’t kept pace. As a result, the business transaction information you rely on is scattered, stale and difficult – even impossible – to access. It is often fragmented across various tools, applications and platforms. This insidious problem clouds decision making, slows your ability to respond, forces you to work with incomplete data and, ultimately, increases your organization’s operational risk.
Business Transaction Management - A Holistic Approach
Stop relying on the time-consuming and labor-intensive practice of piecing together data collected from multiple sources to understand transaction flow. Having access to consolidated transaction performance information such as network-, application- and transaction-level messages and timings across multiple tiers is the first crucial step to achieving a holistic approach to managing your payment transaction environment.
Get Ready to Embrace Change with INETCO Insight
Finally, a business transaction management solution that is as intelligent, thorough and dependable as you are. But way faster.
INETCO Insight is the only business transaction management solution designed specifically for payment processing environments that provides complete visibility into the performance of every payment transaction.
Gain faster access to the transaction information you need to successfully roll out new financial services and proactively anticipate application performance issues in ever-changing payment processing environments. Make it easy for IT, customer service and line of business owners to analyze high-volumes of payment transaction data and gain control over their volatile payment processing environments without using multiple tools or extra manpower.
Learn more about INETCO Insight’s unique ability to benefit different stakeholders by viewing:
INETCO Insight for Line-of-Business Owners
INETCO Insight for IT Operations & Support
Think about what you could do better with easier, faster access to transaction information…
Benefits For IT Teams
Transaction Performance Optimization and Faster Mean Time to Repair
Quickly navigate through high volumes of payment transaction data to isolate intermittent problems and anomalies that are affecting transaction rates, duration, and end customer experience
Minimized Operational Risk Associated with New Service and Technology Roll-outs
Limit the operational risk associated with the roll-out of new financial services, application, or infrastructure upgrades by verifying the impact of these changes on transaction performance
Efficient Troubleshooting and Reduced Trouble Ticket Volumes
Analyze transaction flow at the application, transport and network layers to speed up problem diagnosis; run powerful reports and inquiries to help speed up analysis in high-volume environments
Benefits for Line of Business Executives
Minimized Service Disruption Risk Associated with Complex Mergers and Acquisitions
Confidently manage ever-changing, complex payment environments, reduce the risk of service disruption, and ensure smooth service migration even with multiple switching platforms, authorization gateways and payment channels
POS, ATM and Debit Card Fraud Prevention and Forensic Analysis
Configure real-time alerts that capture transaction anomalies and ISO transaction response codes associated with fraud. Provide a historical log of granular, correlated transaction data for every payment transaction to quickly query and investigate potential fraud and security breaches
Service Level Agreement Management and Compliancy
Monitor the performance of partners and third party service providers; ensure you are compliant with customer service level agreements
Application and Network Capacity Planning and Prioritization
Understand usage patterns and traffic trends across your network to identify chokepoints and prioritize infrastructure investments
Benefits for Customer Service Teams
Ability to Perform Quick Network Health Checks
Customize your dashboard information display for a “first resort”, real-time view of network and application performance
Proactive Problem Resolution and Application Performance Monitoring
Receive Events and Alerts in real-time and recognize issues before your customer does
Less Customer Inquiries and Improved Call Resolution Rates
Equip customer service agents with up-to-the-second status information for each customer and service you provide
Your new business transaction management approach will help guarantee the performance of business critical processes, payment revenue streams, and the online customer experience while freeing up engineering cycles to focus on other tasks aimed at driving revenue and building customer retention.
“INETCO Insight's real-time monitoring and threshold alerting capabilities provide our network operations and ATM support teams the ability to proactively isolate the failure point, prior to any customer service disruptions.”