The Missing Link: What Your Existing Monitoring Solutions Don’t Show
Is your current monitoring strategy missing critical information that could make, break or optimize your business?
Case Studies
Cash N Go – Leading the ISO Industry in Customer Service Reliability
The Independent Service Organization (ISO) industry in Canada is a competitive business, and Cash N Go is successfully rising to the top. With a leading edge business transaction management solution, Cash N Go is able to:
- Improve dial-up ATM uptime and customer service reliability
- Significantly reduce average Mean Time to Repair rates
- Improve the prioritization of trouble tickets
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Travelex: A Proactive Approach to Managing a Growing Payment Processing Environment
The exponential growth of Travelex’s payment processing environment resulted in a new set of operational challenges. These operational challenges included the ability to:
- Proactively manage a growing payment processing environment
- Meet PCI compliance and industry security regulations for full data encryption
- Maintain Service Level Agreements
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North Shore Credit Union: An Opportunity for Growth through Technology Change
As a part of their corporate-wide strategic initiative to host its own TEMENOS banking platform, NSCU needed a business transaction managment solution that would help to:
- Guarantee a risk-free migration to their new TEMENOS banking platform
- Manage the performance of partners responsible for various components of their ATM and POS payment transaction channels
- Quickly meet regulatory compliance for POS, ATM and debit card fraud prevention
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Open Solutions: Risk-Free Growth
With eight unique electronic funds transfer channels, Open Solutions needed to confidently meet the needs of a growing client base without the risk of service disruption, additional support costs and redundant operation costs.
In addition to 100% ROI in less than 12 months, Open Solutions:
- Reduced MTTR by 70%
- Cut fixed operational costs
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Always the Last to Know
This Fortune 500 company that processess billions of ATM transactions each year often didn't know of service-impacting issues until their customers called. The company needed a business transaction management solution that would reduce the risks of downtime while decreasing support costs.
With INETCO Insight, the operations team:
- Avoided the cost of additional in-house programming to reach resolution
- Improved MTTR by 50%
- Streamlined troubleshooting
- Detected and resolved ATM network issues before they impact customer service
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TNSi: No More Finger Pointing
Servicing more than 8,500 terminals and 5 million transactions per month, TNSi wanted an efficient method to proactively monitor services provided by its communication vendors and suppliers.
With INETCO Insight, TNSi now:
- Performs network health checks in less than 30 seconds
- Better manages Service Level Agreements
- Maximizes ATM device performance
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Benchmark Reports
Application Performance Management: The Lifecycle Approach Brings IT and Business Together
According to a June 2008 benchmark report by Aberdeen Group, application performance issues are negatively impacting overall corporate revenues by up to 9%, while 57% of companies surveyed lack the ability to identify application performance issues before end-users are impacted. Download a complimentary copy to learn about "Best-in-Class" practices and determine how you can improve the performance of your business critical applications.
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White Papers
The Missing Link: What Your Existing Monitoring Solutions Don't Show
Is your current monitoring strategy missing critical information that could make, break or optimize your business?
Take a deep dive into internal and external factors shaping IT priorities within a payment processing environment. Evaluate
existing monitoring strategies and problem resolution processes today. Consider five unique business performance insights provided by transaction level monitoring.
Download White Paper | PDF
Posted June 18, 2010
Cover Your Assets: Protect the Success of your New Payments Service with a Combined IT and Line-of-Business Perspective
Is that new payments product your organization's next big thing or the straw that broke the camel's back? Learn how to maximize the success of your initiatives by asking the right questions and building a holistic plan with your key partner — the IT group — to ensure a positive customer experience.
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Reducing Fixed Overhead Costs: Business Transaction Management (BTM) for ATM, POS and Card Processing Environments
Increased operational complexity during a period of cost restraint means IT and operations departments need ways to shift from multiple monitoring and point management tools to a consolidated proactive approach that provides precise detailed intelligence at their fingertips. This white paper will help you build a strong business case for the strategic implementation of business transaction management (BTM) software. Discover 10 ways to drive down IT operational costs and realize an ROI within 12 months.
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Monitoring Real-Time Payment Environments
Understand the secret sauce of INETCO Insight and the challenges presented by increasingly complex payment infrastructures. This paper is written for technical thought leaders interested in implementing business transaction analysis.
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INETCO Insight Video Testimonials
Hear (and watch) what our customers are saying!
North Shore Credit Union - Growing Through Technology Change (3:22 mins)
NSCU recently became the first financial institution in Canada to adopt the TEMENOS T24 banking platform. Learn how this financial institution used INETCO Insight to guarantee a risk-free migration to the new banking platform, provide ongoing management of the entire ATM and POS payment transaction channels, and ensure compliance with all regulatory requirements.
Watch Video
For a lower resolution version, see video posted on YouTube
In The Trenches Perspective
Fidelity National Information Services, Open Solutions, Telecom New Zealand, TNSi, and Virgin Entertainment Group had lots to share during the Customer Advisory Meeting about their first-hand experiences using INETCO Insight. (3:54 mins)
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For a lower resolution version, see video posted on YouTube
“Every time a call goes through to our helpdesk, we pay for it in resources and potential service level violations. INETCO Insight enables our IT and applications support teams to conduct inquiries into transaction history, identify anomalies, and proactively resolve issues first hand, resulting in significantly quicker resolution times and a decreased number of customer complaint calls into the operations center.”