INETCO BankLink Help & Troubleshooting
If you have a BankLink question that is not addressed below, contact us and we will be back to you with an answer within 24 hours.
How can I find out what version am I currently running?
From the “BankLink Configuration” menu, go to the “Help” pull down menu and click “About BankLink Configuration”.
Or, from the Command Prompt, enter “nver”.
I added a new ATM or POS terminal, and I know the configuration is correct. Why does it not work?
Any changes you made in the “BankLink Configuration” menu, you need to do a “Commit” before the changes will take effect.
Why can’t I do a “Commit” after updating my BankLink configuration?
First check that you have the right access permissions - you will need to log in as a local administrator. If you are a domain user, you will need to add the user to access BankLink. The “User Access Control” is under “Service” in the “BankLink Configuration” menu.
How can I connect to BankLink via IE?
You need to install the BankLink webserver that is provided with the BankLink software.
Can I install the BankLink Webserver onto the same server as the BankLink Server?
Yes, but it is highly recommended for larger organizations to install the BankLink webserver onto a different server.
How can I tell if BankLink is working or not?
From the command prompt, enter “nstatus” to output the status of BankLink on the screen.
Who should I contact if I need help?
“INETCO's BankLink solution and expertise were critical in allowing us to provide the server migration in the shortest amount of time and in the least disruptive manner possible. BankLink let us concentrate completely on the server migration, eliminating any need for us to deal with connectivity issues. With the products and support INETCO provides, we're confident that we have the right partner to repeat this success with other Continuum customers.”
Juan-Pablo Gonzalez, Director General
Stratus Technologies Mexico, S.A. De C.V.