INETCO POSway Help & Troubleshooting

If you have a POSway question that is not being addressed below, contact us and we will be back to you within 24 hours.

How can I find out what version am I currently running?

From the “POSway Configuration” menu, go to the “Help” pull down menu and click “About POSway Configuration”.

Or, from the Command Prompt, enter “nver”.

I added a new ATM or POS terminal, and I know the configuration is correct. Why does it not work?

Any changes you made in the “POSway Configuration” menu, you need to do a “Commit” before the changes will take effect.

Why can’t I do a “Commit” after updating my POSway configuration?

First check that you have the right access permissions - you will need to log in as a local administrator. If you are a domain user, you will need to add the user to access POSway. The “User Access Control” is under “Service” in the “POSway Configuration” menu.

How can I connect to POSway via IE?

You need to install the POSway webserver that is provided with the POSway software.

Can I install the POSway webserver onto the same server as the POSway server?

Yes, but it is highly recommended for larger organizations to install the POSway webserver onto a different server.

How can I tell if POSway is working or not?

From the command prompt, enter “nstatus” to output the status of POSway on the screen.

Who should I contact if I need help?

You can either log into the customer support center, or send an email to the support team.