INETCO Professional Services Expertise
With over 25 years’ experience in end-to-end transaction management, INETCO understands that every payment processing environment is a “one of a kind.”
The INETCO professional services team is made up of world-class transaction specialists with deep knowledge and experience in enterprise implementations. We have dedicated individuals assigned to your account, so you will always have a consistent team that is familiar with your projects, requirements, and unique payment processing environment.
Helping you align monitoring and reporting strategies to meet your IT and business objectives.
Our people are committed to ensuring not only your business transaction management solution is successfully launched, but that monitoring and reporting strategies are aligned to meet your IT and business objectives. We specialize in providing advanced analytics and reducing the time and effort it takes for you to retrieve the transaction data needed to efficiently manage your applications and transaction environment.
INETCO offers the following professional consulting services:
Business Transaction Management Analytics
With a deeper understanding of your unique payment processing environment, our transaction specialists can help you develop and validate a business transaction management strategy around:
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Migration Analysis - Identifying transaction and protocol compatibility issues arising from merger and acquisition activities, technology upgrades, new service roll-outs, and customer expansion
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Network Baselining - Isolating underperforming payment devices and network issues
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Forensic Analysis - Performing analysis on complete, historical collection and correlation of past transaction events
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Capacity Planning - Monitoring traffic patterns and pinpointing where transaction slowdowns and failures are occurring
Reporting Roll-Out and Development
Our professional services team can help you improve internal and customer communications while getting the most out of your transaction performance information. Services include:
- Porting the INETCO Insight standard set of reports to various databases, including MySQL, SQL Server, or Oracle
- Designing custom reports in the following areas:
- Application and network performance
- Transaction analytics
- Forensic/Fraud analysis
- Capacity analysis
- Billing and Auditing
Configuration Services
Our transaction specialists can help you configure INETCO Insight to optimally run in your unique transaction environment. Available services include:
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INETCO Insight launch configuration – helping our customers move INETCO Insight from a test/proof of concept environment to a live production environment
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Advanced administration configuration – an on-site engagement which includes an analysis of your payment processing environment and setting up advanced INETCO Insight features
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Transaction protocol decode configuration – for proprietary message types
INETCO Insight Training Services
INETCO Insight training courses are delivered on-site, and tailored to meet the requirements of your users and administrators. Work with our professional services team to customize a package to best meet the needs of your IT managers, application performance and network engineers, line of business owners, and customer service teams.
Need help with the deployment of your transaction management and reporting analytics strategy? Contact us.
“Application performance issues could impact corporate revenues by up to 9%, or an average of $117 million annually. Real-time transaction intelligence and analytics, such as that provided by INETCO Insight, will play an increasingly critical role in the ability to proactively isolate and fix application issues before end-users or revenue streams are impacted.”
Bojan Simic