INETCO Insight Webinars
Welcome to INETCO's webinar library
Learn more about INETCO's upcoming webinars, or browse our extensive webinar library to learn at your own leisure!
INETCO Insight’s recorded BTM webinars and webcasts are available on-demand. You can view pre-recorded webinars by the following topics:
- Business Transaction Management (BTM) Technology Explained
- AMQP Explained
- Managing Transaction Complexities in ATM, Card Network & Payment Processing Environments
- Monitoring Mobile, Cloud-based Applications & Alternative Payment Applications
- Managing the End-To-End Payments Transaction Lifecycle Path
- Optimizing the Performance of Your Transaction Environment
- Monitoring the End-Customer Experience
INETCO Insight On-Demand Webinars by Topic
Business Transaction Management (BTM) Technology Explained
Deciding where to start looking for performance issues that are affecting your online banking, bill payment, credit and debit authorization processes may often feel like you are randomly throwing darts at a dartboard. Especially if you are a bank or payment processor that is dealing with many systems and applications, built by different people, managed by different teams. Configuration of these systems can be so complicated that it takes days to track down transaction issues.
This webinar explains how automated correlation and data extraction features found in business transaction management (BTM) tools significantly increase your odds of success when it comes to troubleshooting application performance and network latencies within complex transaction environments.
Why BTM? Because Customers Won't Wait for Answers (October 2010)
Why should banks and payment processors deploy business transaction management solutions? This webinar takes a look at transaction monitoring versus component-based monitoring, and explains the importance of having complete business transaction management data at your fingertips...
Surf (Data) or Die: The Evolution of Transaction Monitoring in Payment Processing (June 2010)
To successfully ride the digital transaction data wave, payment processors need to evolve their thinking and explore new ways to monitor and access the information that has the biggest impact on customer retention and steady corporate revenue streams – the payment transaction.
AMQP Explained
AMQP 1.0 – Changing the Future of Mainstream Business Messaging
Join our panel of AMQP Working Group members from INETCO, Bank of America, JPMorgan Chase, and Microsoft Corporation as they explain the growing momentum behind AMQP, and answer questions such as:
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How is AMQP 1.0 transforming the way business is done in the Cloud and over the Internet?
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Is AMQP 1.0 meant to replace existing mainstream messaging and integration technologies such as Java (JMS) and .NET (WCF)?
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What OASIS means for AMQP v1.0?
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How is AMQP 1.0 different than previous versions of the AMQP protocol?
Learning about AMQP - A Critical Business Messaging Initiative (July 2011)
Listen to the panel of key AMQP industry consortium members and analysts as they answer your questions and share their thoughts on:
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The potential market impact of AMQP, and why it is superior to previous middleware integrations
- How AMQP offers practical business-to-business interoperability, freedom from proprietary lock-in and strong support from vendors
- Why it has become a surprise front-runner for passing data within cloud & high mobility infrastructures
- Real business cases validating the use of AMQP
- The current status of the AMQP specification
Managing Transaction Complexities in ATM Networks, Card Networks, and Payment Processing Environments
Demystifying the Top 5 Myths in ATM Transaction Monitoring (November, 2011)
NCR and INETCO address five common monitoring myths voiced by ATM operations teams today. Learn about new technologies and real-time transaction intelligence gathering techniques that are pushing the boundaries on business impact analysis and speed of critical problem isolation. Get a grounded reality on topics such as:
- Myth 1: ATM monitoring solutions provide information that reflects end user experience.
- Myth 2: If the ATM is up, transactions are being received and completed in a timely manner.
- Myth 3: ATM monitoring solutions provide all the information you need for fast prioritization of the fault.
- Myth 4: Transaction monitoring equates to extra traffic load on the ATM switch.
- Myth 5: End-to-end transaction intelligence is too complicated and expensive to access.
Understanding the Technology Impact of Durbin (April 2011)
The Durbin Amendment will have a substantial technology impact on many players within the payments eco-system. This webinar explores the IT infrastructure changes needed to support multi-routing and least-cost routing options, the potential of a mandatory Chip & Pin roll-out, and whether alternative payments fall into the scope of Durbin changes.
Why Risk IT? (August, 2010)
Change can mean risky business for IT. Banks and payment processors are focused on expanding market share, new product offerings and operational efficiencies as part of their long-term survival and growth strategies. New service roll-outs, migration efforts and consolidation projects are translating into increasingly complex payment systems infrastructures, a move to modular, web-based applications, and a whole new set of IT performance challenges and operational risks.
Discover the role business transaction management (BTM) plays in managing these new, complex payments environments.
How Does M&A Activity Impact Your Payments Transaction Environment? (May 2010)
Featuring Steve McNair, Editor of TransactionDirectory.com; Juliana Cafik, Principal at Stonebridge Solutions Inc. (Former CEO of Enterprise Payment Solutions Ltd & Soft Tracks Enterprises Ltd); and Keith Austin, Independent Consultant Specializing in EFT Conversions (most recently managed the NSCU switch & banking platform conversion).
Insightful Views from Virgin, Fidelity and TNSi (February 2009)
Virgin, Fidelity National Information Services and TNSi discuss their views on rising credit card interchange fees, managing increasingly complex payment infrastructures, and preparing for an escalating volume of alternative payment innovations such as prepaid gift cards, mobile, and ecommerce alternatives like PayPal and eBillMe.
Monitoring Mobile, Cloud-based Applications, and Alternative Payment Applications
Why Do Alternative Payments Require New Business Transaction Management (BTM) Tools? (March 2011)
Explore the next generation of business transaction management (BTM) solutions specifically designed to deal with:
- A growing volume of transaction payments
- The rising complexities associated with new payment protocols and multi-hop environments
- The increasing scope of responsibility for managing the performance of third party alternative payment applications
Alternative Payments – What’s Your Opportunity or Risk? (February 2011)
Watch this 12-minute webinar on how the roles of merchants, payment processors, acquirers, EFT network providers and card issuers are being impacted by the emergence of alternative payments.
What Makes PayPal Disruptive? (December 2010)
Jim McIntosh, INETCO’s expert in alternative payments, discusses:
- What’s NEW in alternative payments
- How PayPal continues to stay ahead of the payments adoption curve, and
- What payment processors and acquirers should be doing to prepare for the next breed of emerging payment options
Managing the End-To-End Payments Transaction Lifecycle Path
Seeing Seamless: End-to-End Visibility Defined (January 2009)
INETCO discusses how end-to-end transaction analysis can help payment processors, banks, ATM owners and large retailers gain seamless visibility into end customers, ATM and POS application performance, payment switches, card networks, third party services and back-end issuing banks. Guarantee completion of business critical transactions such as credit and debit authorization and settlement processes.
Optimizing the Performance of Your Transaction Environment
Gaining Superpowers with INETCO Insight (June 2009)
Discover how INETCO Insight helped Mark Newman of Open Solutions Canada:
- Improve efficiency of a wide variety of business processes
- Reduce the risk of downtime and fraud losses,
- Decreases overhead costs, and
- Improves customer satisfaction
Reducing Fixed Transaction Costs with Business Transaction Management (BTM) (April 2009)
Learn how BTM software helps transaction processors, ATM managers, banks, and credit unions achieve a measurable 100% ROI in less than a year through:
- Reduced risk of downtime and fraud losses at the customer, merchant, card and ATM level
- Reduced operational staff and support costs by improving the mean time to isolate and repair payment and card processing transaction problems by 30-65%
- Reduced infrastructure and communication services costs by optimizing transaction completion rates and eliminating unprofitable transactions
Balancing Exceptional Service Delivery and IT Operational Efficiencies in Economic Uncertainty (November 2008)
INETCO discusses how real-time transaction monitoring plays a strategic role in helping organizations balance improved service delivery and operational efficiencies.
Monitoring the End-Customer Experience
Moneris Solutions Shares Their Story (February, 2012)
Listen to Kin Lee-Yow, Director of Technology Infrastructure for Moneris Solutions, present a case study on transaction monitoring and the importance of knowing how POS, ATM or other self-service payment applications are performing in the eyes of the end customer.
How Best-in-Class Organizations Guarantee the End-User Experience through Transaction Intelligence (September 2008)
Join Aberdeen Group’s Senior Analyst Bojan Simic as he discusses his latest findings from the benchmark report entitled: Application Performance Management: The Lifecycle Approach Brings IT and Business Together.
“INETCO Insight has given us full confidence in our ability to bill the correct transaction to the correct account. With INETCO Insight, we were able to see immediate improvements in our billing accuracy, with the number of ‘unidentified’ transactions decreasing by over 90%. In terms of spending money on capital projects, these billing improvements resulted in INETCO Insight being my best payback project for 2010.”
Brian Shackleton, SLM Rural & Transactions, ICT Services
Gen-i (Telecom New Zealand)