INETCO Insight Whitepapers
Helping you to cross the “transaction data divide”, and gain a better understanding of the positive business impact transaction monitoring and application performance management can have on both service levels and operational costs.
INETCO Insight Featured Whitepaper
The Unified Transaction Model - Making Sense of Transaction Complexity
This whitepaper introduces INETCO's Unified Transaction Model (UTM), a hierarchical data model that helps to do two things:
- Show the correlation or “unification” of multi-step transactions
- Profile the real-time network, application and customer experience metrics for each of these transactions.
This model, used within the INETCO Insight transaction monitoring software, gives IT operations and application service managers an organized, holistic view into all things that affect transaction performance, making it faster and easier to isolate problems within large transactional data sets.
Posted: February 2012
Agent vs Agentless: Extending the Debate from Application Performance Management (APM) to Business Transaction Management (BTM) Solutions
IT groups are still trying to figure out the best way to manage increasingly complex business transaction environments. This whitepaper was written to help IT operations and application support teams find clarity on:
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The differences between agent and agentless application monitoring systems
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The pros and cons associated with these various data gathering techniques and how they relate to your desired monitoring scope
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The emergence of business transaction management (BTM) and how it extends traditional application performance management capabilities
- How agentless BTM extends monitoring boundaries and simplifies the management of applications located in distributed enterprise environments
Posted: September 2011
Adopting the BTM Point of View – A holistic approach to monitoring distributed, multi-hop enterprise environments
Once-localized application systems are now distributed across inter-connected data centers, call centers, external third party services, virtual and Cloud-based environments. These complex “multi-hop” environments are giving way to a number of new transaction management and application performance optimization challenges that traditional tools are not built to handle.
This whitepaper will help to:
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Identify the new application performance management requirements emerging within distributed, complex, multi-hop transaction environments, such as payments systems.
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Understand what business transaction management (BTM) solutions are, and their role within complex multi-hop environments.
- Discover a more efficient way to obtain the real-time visibility and granular transaction intelligence needed to eliminate transaction blind spots, manage multiple third party connections and off-premise networks, and monitor inter-application communications.
Posted: September 2011
Exploring the Technology Impacts of the Durbin Amendment
This discussion paper outlines some of the major technology changes that are imminent with the approval of the Durbin Amendment. It addresses the following three questions:
- What technology changes need to be made to support multi-routing and least-cost routing options?
- Will lower interchange rates push the retail industry towards Chip & Pin?
- Should Alternative Payments be considered in the scope of Durbin changes?
Posted: April 2011
Paving the Way to Risk-free Change:
A Guide to Consolidating IT Systems & Rolling Out New Services in a Payment Processing Environment
This whitepaper outlines an IT planning and implementation checklist around new service roll-out and M&A activities that will help IT operations successfully manage ongoing change and oversee the day-to-day performance of their payment transaction environments.
The IT checklist will help your team decide how best to mitigate the service risk associated with payment systems and customer service before, during and after new service roll-outs, migrations or consolidation projects take place.
Posted: August 2010
The Missing Link:
What Your Existing Monitoring Solutions Don't Show
Is your current monitoring strategy missing critical information that could make, break or optimize your business?
This whitepaper takes a deep dive into internal and external factors shaping IT priorities within a payment transaction and processing environment. It examines existing monitoring strategies and problem resolution processes today, and outlines five unique key performance indicators that you could gain through transaction monitoring.
Posted: June 2010
Cover Your Assets:
Protect the Success of your New Payments Service with a Combined IT and Line-of-Business Perspective
Is that new payments product your organization's next big thing or the straw that broke the camel's back?
Use this new initiatives checklist and learn how to maximize your success by asking the right questions and building a holistic plan with your key partner — the IT group — to ensure a positive customer experience.
Posted: October 2009
Reducing Fixed Overhead Costs:
Business Transaction Management (BTM) for ATM, POS and Card Processing Environments
Increased operational complexity during a period of cost restraint means IT and operations departments need ways to shift from multiple monitoring and point management tools to a consolidated, proactive approach that provides precise detailed intelligence at their fingertips.
This white paper will help you build a strong business case for the strategic implementation of business transaction management (BTM) software. Discover 10 ways to drive down IT operational costs and realize an ROI within 12 months.
Posted: April 2009
Steering Clear of IT Pitfalls:
Mapping Your Way to Enterprise-wide Visibility into Real-time Applications with Transaction Monitoring
As retail architectures transform from the traditional offline, batch model to an online, real-time, cross-channel model, everyone from the CIO to the helpdesk needs to gain enterprise-wide visibility into every customer contact point (e-commerce, point-of-sale, mobile, etc.).
This white paper outlines a pragmatic roadmap to monitoring what really matters — the customer experience. Learn how IT operations can deliver consistent tactical wins with demonstrable ROI, while executing against the broader strategic goal of enterprise-wide visibility into every customer contact point.
Posted: November 2008
Monitoring Real-Time Payment Environments:
Under the Hood of the INETCO Insight Architecture
Understand the architecture of INETCO Insight and the challenges presented by increasingly complex payment infrastructures. This paper is written for technical thought leaders interested in implementing business transaction management (BTM).
Posted: January 2008
“The modular transaction decode tables in INETCO Insight have enabled us to quickly expand our transaction monitoring capabilities to include six new variations of ISO8583 transactions. We look forward to expanding our transaction monitoring to include various xml-type transactions in the near future.”
Pat Cridge, Senior Manager of Operations
Open Solutions Canada