Are in-bound customer complaints putting you in the hot seat?
Identify payment transaction slowdowns and failures
with INETCO Insight – continuous monitoring and
powerful real-time alerting capabilities.
INETCO Insight Benefits
A Smooth Checkout makes for Repeat Customers
Today's consumers have a lot of buying power, purchasing options and less disposable income. As a retailer, you understand the effort and cost it takes to attract customers to your store or your website and then to motivate them to the checkout with a full shopping cart.
But what happens to the sale if your customer's favored payment option is declined because of technical problems. Occasionally, and if you're really lucky, the customer will have alternative means available but more than likely he or she will walk out of the store empty handed and dissatisfied.
Sure, it's easy and quite plausible to blame the payment processor, card issuer or financial institution — after all, isn't that why you're paying those exorbitant interchange fees — but that won't do anything to get your customer back.
What if it was possible to ensure that all transaction anomalies —whether due to application performance, network-related issues, third-party service level violation, malicious intent or other cause — are detected, isolated, and resolved before they can impact sales?
As a retailer, you don't need to turn a blind eye to failed transactions. You can have a consolidated view into network, application, transaction-level messages and timings across multiple tiers in the IT environment. Plus, having all that information correlated and displayed in a meaningful manner for both IT and business decision makers is the only way to proactively gain control over this volatile environment.
Take Control of your Payment Offerings with INETCO Insight™
INETCO Insight™ delivers cross-tier visibility into ATM, POS, and card processing applications and networks in real-time. It captures every transaction and how it maps to the underlying IT infrastructure, providing a real-time window into exactly where payment transactions are being held up.
This rich transaction information improves the efficiency of a wide variety of business processes as well as reduces the risk of downtime and fraud losses, decreases overhead costs, and improves customer satisfaction.
It is also an effective way to keep your payment service providers accountable and making sure they are meeting service level agreements. With INETCO Insight, you can prove every violation in detail. And, you might even know before them. Think of the money you may save.
Essentially, INETCO Insight:
- Reduces the risk for service downtime, latency and fraud losses through real-time detection and alerting of unusual transaction activity;
- Decreases support costs through faster isolation of slowdowns, outages and anomalies;
- Eliminates fingerpointing and verifies SLA agreements; and,
- Decreases infrastructure and communication costs through optimization of the transaction processing environment.
"INETCO Insight captures the end-to-end transaction intelligence retailers need to help optimize real-time application performance, consolidate network infrastructure, and streamline processes related to troubleshooting, while minimizing the risk of service impacts on revenue, customer retention and IT productivity.”