Are you ready to bare the impact of
change in your payment processing
environment?
Adapt to your growing payment processing environment with INETCO Insight - support for multiple transaction types and robust reporting capabilities.
INETCO Insight Features
Customer Satisfaction
Increase customer satisfaction by reducing risk of service disruption:
- Flexible, 24X7 POS transaction monitoring provides continuous visibility into the performance of each POS transaction and verifies the service level impact of infrastructure changes such as software updates on POS terminals or the deployment of new payment options
- Cross-tier POS transaction flow visibility into customer, internal and third-party service provider networks makes it easy to quickly spot issues affecting transaction completion, minimize the number of incomplete transaction settlements and decrease the number of “extra day” pre-authorization holds on end-customer accounts
- Real-time POS service level alerting immediately notifies the IT and operations team of performance baseline deviations, card-related issues (loyalty/gift card/debit/credit), transaction failures, slowdowns and POS application performance and network performance issues affecting end-to-end service quality
Revenue & Risk Management
Reduce revenue loss through instant awareness of fraudulent POS transaction activity:
- Transaction forwarding capabilities send transaction management data to existing trouble ticketing systems, fraud identification software or network management consoles in real time
- Drill-down and filtering capabilities display the granular level of transaction detail needed to quickly isolate and remediate issues
- Real-time POS event alerting captures unusual transaction activity patterns, card usage anomalies and reversal event patterns linked to fraudulent or suspicious behavior
Cost Optimization
Decrease support costs by 20-40%:
- Advanced POS data correlation capabilities display payment network, application and transaction messages and timing information into one view for root-cause analysis and a reduction in average Mean Time To Repair (MTTR) by 50-65%
- Configurable, web-based dashboard interface and POS data categorization options create powerful, customized views by customer transactions, POS application, card-type processor, network provider or store location improves the day-to-day management of each unique store environment
- Transaction intelligence trending and reporting capabilities combine customer experience metrics and network and application performance information to analyze network traffic loads, infrastructure re-routing options and staffing requirements needed to handle transaction volumes at peak times and better manage the checkout process
"With INETCO Insight, we can spot issues before they fracture the process, and transparently fix these before they affect the customer's purchase experience.”