• Cache trashing.
• Contention in synchronized resource access.
• Dynamic memory allocation.

Here’s a look at the top 5 trends fueling INETCO’s predictions for 2009.

 Read the article

Discover how they are achieving greater agility, reduced infrastructure cost, and streamlined operational efficiency.

But what can you do?

To make the use of third-party providers work smoothly, de Luca is planning to enlist the services of INETCO, which provides real-time transaction monitoring, including:

• Consistent visibility into the entire, end-to-end customer purchase process, both on-line and in-store
• Real-time alerting of transaction slowdowns, failures, fraud patterns and reversals that are impacting revenue and customer experience
• Quick isolation of network and application performance issues affecting business critical processes such as the purchase cycle

“You are depending on your service providers to help deliver the best customer experience and that’s where INETCO comes in,” says de Luca. “INETCO gives the drill-down to the technology folks so they can uncover any problems, such as bottlenecks in transactions, which could be the result of a third-party provider.”

Retailers and financial institutions can lose up to 9% of their overall revenues due to issues with application performance, according to estimates by the Aberdeen Group. This potential revenue loss, combined with the growing retail focus on e-commerce, customer experience and streamlined operational processes, indicate that transaction intelligence should be playing an increasingly critical role in the support of best-in-class enterprise practices.

The answer to this question can sometimes tell you more about how your IT systems are performing than your server and network statistics combined.

Insight transaction monitoring provides 24/7 monitoring and can be customized to send alerts based on the retailer’s criteria. For Virgin, the system sends alerts if transaction volumes or amounts exceed certain thresholds, says Fort. The system also can provide insight into multiple credit card swipes, transaction failures and slowdowns. By identifying and proactively resolving transaction issues, Virgin can protect its customer experience and thereby maintain its revenue stream.

That story comes from Robert Fort at Virgin Entertainment, who recently implemented INETCO’s Insight solution, a payment transaction monitoring tool that helps the IT department more effectively manage and monitor that most critical transaction stream.