Transaction monitoring software for real-time management of POS systems, self-checkouts, kiosks, and e-commerce applications
For CIOs, IT, and Store Operations Teams who need to optimize the performance of critical customer contact points and efficiently manage their operations through:
- Consistent visibility into the entire, end-to-end customer purchase process, both on-line and in-store
- Real-time alerting of transaction slowdowns, failures, fraud patterns and reversals that are impacting revenue and end customer experience
- Quick isolation of network and application performance issues affecting business critical processes such as the purchase cycle
The Retail Challenge
Are slow transaction times and failures affecting revenue?
Over 75% of retailers rank customer satisfaction as a primary business objective, driving CIOs to undertake major enterprise and store-level investments aimed at delivering the best customer experience possible. And yet, many IT departments and Store Systems Operators cannot continuously monitor and understand what a customer will experience when they interact with applications such as a POS systems, self-checkouts, e-commerce applications or kiosks.
Do you lack end-to-end visibility into the customer purchase cycle?
Retailers are losing visibility into whether real-time applications are performing with the speed and availability they should be, both online and in-store. All too often, IT issues related to the real-time payments process are being left undetected until they negatively impact the customer purchase experience.
A major expansion of in-store technology and complex IT infrastructures has made it increasingly difficult to tie front-end customer experience issues to back-end IT performance problems in real-time. Existing network and server tools used to monitor physical network devices do not identify issues affecting the customer’s purchase experience, such as transaction slowdowns or failures. Traditional IT toolsets often lack end-to-end network visibility, making it challenging to determine whether an issue experienced by the end customer stems from a client server, application, network or third party host problem.
Are you struggling to maintain a balance of exceptional service delivery and operational efficiency?
Key performance indicators are shifting out of the data center and being redefined with the goal of aligning with broader corporate objectives, such as ensuring a best-in-class end customer experience. IT and store operations folks need to be armed with the intelligence they need to optimize real-time application performance and efficiently manage this critical area of responsibility.
INETCO Insight for Retail
INETCO Insight provides:
- End-to-end transaction visibility for faster isolation of performance issues affecting critical business processes
- Real-time intelligence and historical analytics to better manage the end customer experience
- Continuous transaction monitoring to ensure optimized application performance and proactive remediation
How does INETCO Insight Work?
INETCO Insight is an out-of-the-box transaction intelligence solution that captures and correlates all critical transaction information, enabling retailers to efficiently (and transparently) monitor end-to-end network and application performance from the datacenter, right out to the customer facing application.
Real-time transaction monitoring and alerting capabilities enable a proactive response to events occurring at the online and in-store checkout process such as transaction slowdowns, failures and high-risk activity patterns (large purchases, repeated failed transactions, repeated declines, and high gift card redemptions) in order to reduce fraud related losses and end-customer service disruptions.
Graphical consoles provide consolidated overviews of transaction traffic and real-time application performance for 24X7 helpdesk response.
Specifically designed for retailers, INETCO Insight will give your IT team and Store Systems Operators the in-depth intelligence and analytics they need to optimize application performance, proficiently manage the end-to-end performance of the payments network, and successfully meet corporate objectives of delivering a consistent, best-in-class customer purchase experience across all of your point of service applications, as efficiently as possible. See Demo
