Explore the INETCO Customer Support Center and Get Your Latest Version of INETCO Software
The INETCO Customer Support Center is the home for all INETCO software downloads and product documentation. Current INETCO customers can access this password-protected area to find:
- The latest software patches and product releases for INETCO Insight, POSway, BankLink and Connect
- The most current INETCO product release notes, getting started guides and installation documentation
- INETCO customer training, educational customer forums and product-related webcasts
How do I log into the customer support center?
Logging into the customer support center requires the user name and password you received when you made your first purchase. If you have misplaced this information, please contact support.
INETCO support policies – Standard Support and Extended 24X7 Support
Wherever you are, whatever your needs, INETCO’s highly responsive support team is here to help you 24 hours a day, seven days a week. INETCO customers have the choice of two different support levels:
| Feature | Standard Support | Extended Support (All INETCO Insight customers receive extended support) |
|---|---|---|
| Hours of Support | Regular business hours (Mon – Fri, 9am-5pm PST) | 24X7, 365 days per year |
| Free Software Patches & Technical Documentation | Yes | Yes |
| Mode of Communication | Telephone and Email assistance during regular business hours | Telephone and Email assistance 24X7 |
| Troubleshooting | Remote diagnostics | Remote diagnostics |
| Installation assistance – software patches and upgrades | Telephone and Email assistance during regular business hours | Telephone, Email and On-site assistance when needed, 24X7 |
| Escalation of unresolved critical problems | Normal priority | High priority |
|
Failed hardware (for communications gateway products) |
Repaired | Provision of replacement spare hardware items in advance of receiving defective items |
For more information on our support policies and procedures, read the INETCO Support Terms (PDF). If you have questions, or are interested in upgrading your support policy, contact us.
“I am very satisfied with the skill and responsiveness of INETCO's tech-support. This is the most important criteria in selecting a vendor for specialty hardware or software.“
David Liu
ePacific Inc.