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INETCO offers two Support Levels, accommodating regular and mission-critical customer environments:

  • Standard Support – for companies requiring support during regular business hours (Monday through Friday, 9am-5pm PST)
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  • 24X7 Extended Support – for companies requiring support 24 hours a day, 7 days per week
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For more information on our policies and procedures please contact support.

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"I am very satisfied with the skill and responsiveness of INETCO's tech-support. This is the most important criteria in selecting a vendor for specialty hardware or software."
-- David Liu, ePacific Inc.

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  • About INETCO
    INETCO Systems Limited creates business transaction intelligence solutions to help companies manage the performance of customer facing applications. The Company's core technology, INETCO Insight, provides both real-time transaction information and historical trending analytics to quickly identify issues impacting business critical processes, payment revenue streams, and the online customer experience. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications IT environments in over 50 countries. INETCO is based in Vancouver, British Columbia. More Information
  • About Insight
    INETCO Insight provides IT teams with business transaction intelligence to optimize the performance of customer facing applications such as ATMs, POS systems, kiosks, self-checkouts, and e-commerce applications. Gain visibility into real-time business transactions. Quickly identify issues and trends impacting business critical processes, payment revenue streams, and the online customer experience.
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    INETCO Systems Limited
    Suite #258 - 4664 Lougheed Highway
    Burnaby, British Columbia
    Canada, V5C 5T5
    Phone: 604.451.1567


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