Already an Extended Support customer?
Log-in for further policy details.
Interested in Extended Support?
If you require highly responsive support 24 hours a day, 7 days a week, our Extended Support Package for mission-critical data environments is an option for you.
In addition to the Standard Support Package, you receive the following services:
- 24x7 support assistance and diagnostics
- Provision of replacement spare hardware items in advance of receiving defective items
- High Priority escalation of unresolved critical problems
- Travel time for escalated on-site visits
- On-site support time for unresolved and escalated support issues
