Support // Network Monitoring Tools Standard Support

Our Standard Support includes the following services:

Telephone and email assistance during regular business hours (9am - 5pm Pacific Time)
Remote diagnostics
Software support via telephone and email
Minor software improvements and revision level upgrades via INETCO web site
Telephone and email assistance in installing revision level upgrades during Business Hours
Access to documentation and other technical support services via INETCO web site
Escalation of unresolved critical problems
Repair of failed hardware
Engineering Change Orders (ECO's)

INETCO Systems Limited creates business transaction intelligence solutions to help companies manage the performance of customer facing applications. The Company's core technology, INETCO Insight, provides both real-time transaction information and historical trending analytics to quickly identify issues impacting business critical processes, payment revenue streams, and the online customer experience. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications IT environments in over 50 countries. INETCO is based in Vancouver, British Columbia.
INETCO Insight provides IT teams with business transaction intelligence to optimize the performance of customer facing applications such as ATMs, POS systems, kiosks, self-checkouts, and e-commerce applications. Gain visibility into real-time business transactions. Quickly identify issues and trends impacting business critical processes, payment revenue streams, and the online customer experience.
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INETCO Systems Limited
Suite #258 - 4664 Lougheed Highway
Burnaby, British Columbia
Canada, V5C 5T5
Phone: 604.451.1567

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