Posts by: Matthew Jinks

Keeping customers, one transaction at a time

Today, 8 out of 10 retail banking customers consider the relationship with their banking services provider (or providers — consumers have more, and more varied, options than ever before) as merely transactional.

Paving your Path to Branch Transformation

Explore why leading financial institutions are investing in channel performance management tools to support the performance of an integrated digital environment and provide visibility into the omni-channel consumer experience.

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BECU Taps ATM Data to Speed Up Service

Last October, BECU was nominated for Celent’s Model Bank award by transactional data specialists, INETCO Systems Limited, a CU partner based in Burnaby, British Columbia. In total, there were more than 100 credit union and bank entrants competing for 19 awards. BECU, which won in the omnichannel banking category, was the only winner in the credit union space.


BECU Wins 2016 Celent Model Bank Award – Omnichannel Banking Category

BECU has been recognized by global research and advisory firm, Celent, as a 2016 Model Bank award winner in the Omnichannel Banking category. Selected from a field of over 100 entrants, BECU has demonstrated a truly innovative approach to harnessing and sharing the wide array of data required to successfully ensure their 900,000+ members are able to effectively complete their transactions at the ATM.