Today, 8 out of 10 retail banking customers consider the relationship with their banking services provider (or providers — consumers have more, and more varied, options than ever before) as merely transactional.
Posts by: Matthew Jinks
Learn how an ATM channel manager can use customized dashboard visualizations built using transaction data to save time and improve ATM Placement
Analytics can be like a boost of caffeine to any manager’s day. Learn how our fictional card operations manager gets value from On-demand self-serve analytics
Explore why leading financial institutions are investing in channel performance management tools to support the performance of an integrated digital environment and provide visibility into the omni-channel consumer experience.
Turkey’s central processor for bank payment cards adopts real-time transaction monitoring software as customer experience management solution
Last October, BECU was nominated for Celent’s Model Bank award by transactional data specialists, INETCO Systems Limited, a CU partner based in Burnaby, British Columbia. In total, there were more than 100 credit union and bank entrants competing for 19 awards. BECU, which won in the omnichannel banking category, was the only winner in the credit union space.
Can ATM software be truly multivendor and truly omnichannel? Isn’t it asking a bit much for one software solution to be all things to all platforms? Read this ATM Marketplace article for the answers to these questions,
Introducing an integrated solution that makes real-time transaction data easily accessible for analyzing customer experience, cash utilization and network performance in the self-service channel
As in so many things in life, success in branch transformation is all about thorough, careful groundwork. A recent webinar featuring NCR and INETCO offered the blueprint for a foundation of omnichannel integration that supports branch transformation.
BECU has been recognized by global research and advisory firm, Celent, as a 2016 Model Bank award winner in the Omnichannel Banking category. Selected from a field of over 100 entrants, BECU has demonstrated a truly innovative approach to harnessing and sharing the wide array of data required to successfully ensure their 900,000+ members are able to effectively complete their transactions at the ATM.