An assessment of the INETCO Insight application performance monitoring software by TRAC Research

This application performance monitoring software is ranked against industry standards in the APM and IT operations analytics (ITOA) space

Application Performance Monitoring Analyst Report

Over 120 end-users and customers have ranked INETCO Insight as a Leader in application performance monitoring categories such as:

Usability of Data

Captures, decodes, correlates and displays information for every transaction, making a full transaction view easily accessible for both business and IT decision making.

Deployment Process

Host-based collectors allow you the flexibility of deploying INETCO Insight as agentless, agent-based or a hybrid; requires less resources to be deployed and managed compared to similar solutions in the market.

Industry Sector

Provides dedicated capabilities for industry sectors such as Banking, Payment Processing, Retail and e-Commerce.

What our customers are saying:

INETCO Insight has become a powerful source of transactional data for JHA Payment Processing Solutions. Our customers expect us, as their service provider, to have readily accessible details about their transactions. INETCO Insight offers us expedited access to that data, which we can share with our valued customers promptly. This, in turn, leads to better customer service, better resource management, and overall business efficiency.”

Aaron Blevins
Senior Director of Technology Services
JHA Payment Processing Solutions

With INETCO Insight real-time monitoring and transaction management software, the EFT Network and Operations teams can monitor a customer’s entire end-to-end FIS solution, including network performance and the host processing applications’ performance, and isolate any issues affecting any transaction or banking applications in a matter of seconds.”

Neil Cook
Director of EFT Technology

Every time a call goes through to our helpdesk, we pay for it in resources and potential service level violations. INETCO Insight enables our IT and applications support teams to conduct inquiries into transaction history, identify anomalies, and proactively resolve issues first hand, resulting in significantly quicker resolution times and a decreased number of customer complaint calls into the operations center.”

Mark Wingrave
Head of Direct Currency Conversion Product Development