Omni-Channel Analytics - Dashboard Examples
Omni-channel Performance — How profitable are my customer-facing channels?
Analyze the performance of individual or multiple banking and payment channels based on transaction volumes, values and percent changes. Forecast the expected volume of these channels and identify where you are seeing shifts in card usage patterns and the overall payment transaction mix – across ATM, POS, Online, Mobile and Real-time Payments channels.
Omni-channel Customer Transactions — How do customers use our channels?
Identify the channel and transaction types that customers are using. Grow customer engagement through better service alignment. Align digital transformation efforts to support changing customer habits.