Identifying application performance management issues

Your real-time dashboard overview shows spikes in the response times of financial applications. A red “X” by the “check account balance” operation indicates that your customers are experiencing issues with this service.

A quick look at the pattern of spikes occurring within a five minute time range confirms there is an ongoing issue with your financial applications that needs to be resolved immediately.

By drilling into the profile of a “check account balance” transaction from the transaction logs, you see that after 61 seconds, the customer’s transaction has timed out unexpectedly. The application has tried three times to reach the host, but the host is not responding. You can now address this application issue and correct the situation before any other customer transactions fail.

Identifying underperforming applications - Happy Customer

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