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Reinventing ATM Availability: How customer centricity and channel profitability have redefined the oldest KPI in ATM history

Within today’s ATM and self-service channels, Availability takes on a whole new meaning. Customer centricity and profitability are redefining the scope of this KPI, requiring banks and FI’s to explore new technology, processes and people to measure it.

This is why it is time to rethink how Availability is quantified and understood at all levels of the business. While knowing ATM device availability is a fine place to start, this whitepaper explores how, as more services are migrated to the ATM, customer transaction completion rates and revenue generation is key to measuring your success.