I can isolate the source of any application performance problems using only three pieces of information. Any guesses as to what they are? If you guessed transaction response times, you’re right, give yourself a point. Chances are you’re reading Bernd…
Here’s a simple way to improve the end customer experience. Shorten the time it takes to isolate performance issues affecting end customer payment or banking service transactions by about 65%. During last week’s webinar, Kin Lee-Yow, the Director of Technology…
Over the past two years, we have seen business transaction management (BTM) technologies make significant progress in terms of deployment and data gathering techniques. “Traditional” BTM solutions that are expensive to deploy, tough to scale and time consuming to maintain…
In the Canadian wilderness, bush pilots always circle the runway before they land. Elite military units always gather extensive intelligence before executing on a mission. I always ask “who’s mad at whom?” before big family dinners. What do we all…
Within banking and retail environments, application performance monitoring (APM) is changing. This is because more and more service and payment transactions are originating from alternative payment applications based in Cloud, mobile or virtual environments. Monitoring the performance of these…
Big Data represents immense data volumes with huge economic significance. It represents a major opportunity for almost every market and sector. As such, it also represents a major change in how we do business today and in the future. Enterprise…
On behalf of INETCO, I would like to wish a very happy New Year to all our customers, partners, industry peers, media, analysts, employees and friends. 2011 was an epic year for INETCO, and we look forward to all of…
Pattern, structure, and correlation are the critical features of the latest Application Performance Monitoring (APM) offerings. Adaptable, smarter, more flexible, and automated are the new requirements. Existing management solutions are struggling to cope with the emerging challenges – system complexity,…
I recently had the pleasure of hosting an informative webinar that featured NCR and INETCO, talking about some of the network and application performance monitoring issues ATM and IT operations teams are facing today. This webinar is a great way…
Honoring service level agreements has become a tough slog for many payment processors and ATM self-service network providers. Not because they are”slacking” in the delivery of their services – if anything, most IT and ATM Operations teams would say they…