INETCO Insight® real-time transaction monitoring and data streaming platform for banking, retail and payment processing environments

What is INETCO Insight?

INETCO Insight® is an independent transaction monitoring software and data streaming platform that provides a real-time, end-to-end operations view into the performance of all digital banking transactions happening within your omni-channel banking, self-service networks, and payment processing environments.

Accelerate digital transformation strategies by optimizing the capture of rich transaction data enterprise-wide, and feeding it directly into channel management, analytics, fraud monitoring, IT performance and cash management systems of choice.

Read the INETCO Insight Product Sheet

Download the INETCO Insight Technical Overview

Learn about INETCO & PCI Compliance




Monitor transaction-level data across all channels

  • View end-to-end operations performance, enterprise-wide
  • Gain a one-stop view across all banking channels
  • Receive real-time alerts based on card errors, slowdowns and failures

Lower the cost-to-serve

  • Resolve transaction slowdowns, time outs and failures 65-75% faster
  • Improve first call resolution rates
  • Reduce service dispatches

Deliver an amazing omni-channel experience

  • Reduce failed consumer interactions by up to 26%
  • Improve availability across all self-service devices
  • Forward customer transaction data to any application or team that needs it 

INETCO Insight Key Features

Detailed transaction intelligence

Create customized customer usage statistics using data such as dollar amounts, card types, response codes, terminal ID’s and transaction types

Continuous transaction monitoring and real-time alerts

Reduce transaction slowdowns and failures caused by unresponsive applications and lost network or host communications

Option of passive, network-based instrumentation or host-based information collectors

Deploy transaction monitoring and data streaming without intrusive agents, transaction tagging, extra traffic loads or changes to the payments switch

Automated transaction profiling

View transaction data in a way that makes it easy to isolate channel management issues related to device, data link, third party connection and underperforming applications in seconds

Configurable mobile and web-based dashboard displays

Customize “one stop” omni-channel management views for channel managers, IT operations and applications support teams

Transaction logs with search, query and filter capabilities

Perform ad hoc research queries and quickly navigate through transaction log data for faster troubleshooting, reporting and incident management

Real-time data streaming and forwarding capabilities

Make transaction data a part of your enterprise-wide data strategy utilizing a variety of data access options. Stream real-time transaction data or forward alerts and statistics to the channel management, analytics, fraud management, IT performance and cash management systems of choice. This includes NCR Vision and Fiserv Device Manager.

Multi-hop transaction correlation and topology mapping

Practice more proactive alerting by correlating end-to-end response time information, application messages, and network communications data for each consumer interaction or business transaction

Universal decoding engine

Decode all transaction protocols and message types found in ATM, POS, Mobile and Online Digital Banking, Branch and Messaging Middleware environments (includes TCP/IP, UDP, ISO 8583, VISA 2, FIX, NCR/NDC+, Diebold, Triton, XML, SOAP, HTTP, SQL, IBM WebSphere MQ, and AMQP)

Let’s Talk Transaction Monitoring

How does INETCO Insight work?

INETCO Insight is designed to be the easiest, most non-invasive way for you to gain timely access to actionable transaction data. Quickly isolate the heart of transaction issues that reduce revenues, strain operational resources, and frustrate customers. It is the only real-time transaction monitoring and data streaming software platform that is:

  • Transaction switch independent
  • Vendor agnostic
  • Easily adaptable to all custom, packaged and industry-specific applications
  • Scalable across all core banking and self-service banking channels with zero overhead
  • Currently deployed in physical, hosted, virtual and Cloud-based production environments
  • PCI compliant

 

Read the INETCO Insight Product Sheet

Download the INETCO Insight Technical Overview

Option of passive, network-based instrumentation or host-based information collectors

Using passive, network-based instrumentation, INETCO Insight captures TCP/IP data off your network. This means that the collection, correlation and streaming of transactional data does not require the deployment of agents, transaction tagging, extra traffic loads or any changes to the transaction switch.

Mirrored network traffic information is usually captured from a router’s SPAN port, a TAP port on a managed Ethernet switch, packet capture equipment (such as packet brokers or vSwitches), or application servers. Upon collection, network traffic is time stamped, filtered and encrypted to ensure that sensitive information is always protected. If a port is unavailable and you need to deploy a light weight collector, this option is also available.

Real-time correlation engine and event processor

INETCO Insight has a real-time correlation engine that links together multi-protocol transactions captured across the various application hops found on an end-to-end transaction path. Further statistical processing produces a complete profile for every transaction. Real-time alerting, transaction data streaming and statistics are triggered based on event information gathered from these individual transaction profiles.

For every transaction profile, INETCO Insight provides metadata, application message (or application payload) intelligence, network performance data, and detailed transaction response and completion times all in one view. This includes decoded fields such as the type of transaction, dollar amounts, the transaction status, response code error information, user and geographic location.

Real-time data streaming and forwarding capabilities

Transaction intelligence from INETCO Insight is output in five ways:

  • As an open data access source, where transaction message details are stored on a Hadoop data cluster, available to allow other applications or development teams accessibility for any purpose such as data analytics
  • As a real-time transaction data feed that is configured to continuously forward as much or as little data as your application requires, such as fraud monitoring, risk scoring or dynamic customer segmentation
  • As custom API connectors that send real-time transaction event alerts and interval statistics to your ATM or channel management system
  • As securely batched data delivery for applications that require CSV data output files, such as cash management, ticketing or reporting systems
  • As real-time transaction logs, alerts and event triggers that can be emailed or displayed on the web-based INETCO Insight user interface for operational performance monitoring

 

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