INETCO Insight® customer success stories
Case studies and transaction monitoring success stories shared by the INETCO user community
Monday June 5, 2017
How a Canadian Credit Union Meets Interac® Transaction Monitoring Compliance
A Credit Union located in Eastern Canada offers their members a variety of self-serve banking channels, including Automated Banking Machines (ABMs), telephone banking and online banking. The CU is responsible for the issuing of close to 30,000 debit cards across all their branches and self-serve banking channels, receiving electronic financial transactions 24X7. These transactions are completed in real time over the Interac® interbank network.
With their recent upgrade to an in-house banking system, the Credit Union realized they would need to re-certify as an Interac® debit card issuer. They discovered that the INETCO Insight® real time, transaction-level monitoring and alerting software was their easiest and most affordable answer…
Wednesday February 1, 2017
How Edenred México Safely Expands their Prepaid Corporate Service Solutions with Real-time Payments Monitoring
To deliver exceptional service quality, the Digital Control and Payment Method teams of Edenred México needed to know when digital transactions were not completing as expected, and why service disruptions were occurring...
Thursday April 14, 2016
How Celent Model Bank winner, BECU, improves member experience with omnichannel customer analytics
Read how 2016 Celent Model Bank winner, BECU, improved member experience and reduced the time required to perform data analysis between 50% and 88% with INETCO's omnichannel monitoring and analytics solutions.
Tuesday December 8, 2015
How UBA guarantees the delivery of a seamless, omnichannel banking experience
Learn how UBA uses real-time transaction monitoring to help deliver a seamless omnichannel banking experience to over 8 million customers across Africa.
Tuesday March 31, 2015
How a Global Payment Provider Reduced Transaction Time-outs by 75%
How do you manage transaction life cycles that move through two data centers, a third party telecom, and 54 other ATM, POS, and back-end services?
Jack Henry & Associates, Inc.® – Enhancing customer service reliability
Enhancing ATM / POS customer service reliability and resource management through expedited access to transaction data.
Nedbank – Managing transaction performance in a complex multi-switch banking environment
A special report from Technology Banker on how Nedbank uses INETCO Insight to gain visibility into the end customer experience at the ATM and isolate transactions issues 65-75% faster.
Sinergia – Expanding service offerings with NCR and INETCO
Expanding ATM service offerings to the Banche di Credito Cooperativo Network in Italy with NCR’s APTRA™ Vision and INETCO Insight.
FIS – Resolving transaction performance issues 60% faster
Helping their EFT Network and Operations teams eliminate dependencies on costly internal developer groups and reduce average mean time to repair (MTTR) by up to 60%
TNS (Calypso Canada) – Optimizing transaction costs and guaranteeing ATM service reliability
Reducing fixed cost per ATM transaction by 1.5% while reducing average mean time to repair and mean time to resolution of third party service issues by 50-65%
Moneris Solutions – Monitoring payment applications in over 350,000 merchant locations
Bringing network, application and transaction intelligence together in one location to continuously monitor POS transactions from 350,000+ merchants in real-time
Travelex – Saving $100,000+ in support costs per year
Helping the currency select business monitor a wide range of currency and payment types while achieving $100,000+ in support cost savings through proactive monitoring and mitigated risk of application issues.
Telecom New Zealand (Gen-i) – Ensuring accuracy of customer billing and reporting
Helping the network operations team and line of business managers verify the accuracy of customer billing and customer transaction allocation with detailed POS transaction intelligence.
Open Solutions Canada (Fiserv) – Monitoring eight unique EFT channels
Monitoring eight unique EFT channels and setting ATM/POS service level targets based on business transaction execution rather than server availability, CPU levels, or synthetic monitors.
Transaction Junction – Gaining visibility into the end customer experience
Improving the service reliability of POS payments, private label loyalty cards, closed loop credit cards, lotto ticketing, bill payment, prepaid electricity and prepaid mobile air time transactions.
Blue Shore Financial – Integrating a new core banking system into a real-time ATM and POS environment
Helping the IT solutions team integrate their new banking platform into a 24/7 real-time ATM and POS environment, meet regulatory compliance and save $100,000+ per year in staffing support costs.