A Credit Union located in Eastern Canada offers their members a variety of self-serve banking channels, including Automated Banking Machines (ABMs), telephone banking and online banking. The CU is responsible for the issuing of close to 30,000 debit cards across all their branches and self-serve banking channels, receiving electronic financial transactions 24X7. These transactions are completed in real time over the Interac® interbank network.
With their recent upgrade to an in-house banking system, the Credit Union realized they would need to re-certify as an Interac® debit card issuer. They discovered that the INETCO Insight® real time, transaction-level monitoring and alerting software was their easiest and most affordable answer…
"We chose INETCO Insight because when it comes to debit card security, reliability and reputation count. We trust the stability of this real time, transaction-level monitoring solution, and know from first-hand experience that INETCO’s responsiveness will serve us well should an issue ever arise."
With their recent upgrade to an in-house banking system, the Credit Union realized they would need to re-certify as an Interac® debit card issuer. Compliance criteria for monitoring included:
The Credit Union discovered that the INETCO Insight® real time, transaction-level monitoring and alerting software was their easiest and most affordable answer to meeting Interac® compliance.
INETCO Insight automatically carries out the decoding and logging of each field for every transaction, including mandatory audit and security fields such as:
INETCO Insight immediately notifies the operations team when performance bottlenecks, response time-outs or communication/connection issues occur with the in-house host banking system, or along the network backbone to the Everlink® switch. Key benefits to this Credit Union included the ability to: