Edenred is a world leader in prepaid corporate services, processing over €20 billion in transactions per year between employers, employees and merchants. With over 42 million people using their solutions in 42 countries, the Company is passionate about creating and delivering prepaid solutions that improve the efficiency of business organizations and the purchasing power of each individual employee.
With more than 35 years of experience supporting the Mexican market, Edenred México S.A. de C.V. provides their services to over 30,000 customers, 3 million users and 40,000 affiliates. By ensuring that allocated funds are used specifically as intended, Edenred México’s prepaid solutions enable companies and local authorities to effectively manage:
"INETCO Insight is now our key monitoring tool for the main prepaid transaction platform, allowing us to visualize quickly and efficiently, any instability or loss of performance. Visibility into real-time transaction data enables us to respond rapidly to critical situations."
Edenred México’s ability to deliver a consistent end user experience and minimize the risk of service disruption is viewed as an important part of attracting new business partners and keeping existing customers loyal and happy.
This required the Digital Control and Payment Methods team to instantly know when digital transactions were not completing as expected, and to quickly isolate why these service disruptions were occurring on their authorization platforms.
Trusted financial solutions provider Bowman Technologies recommended the INETCO Insight® real-time transaction monitoring solution for expedited problem isolation, network infrastructure optimization and service availability management.
With INETCO Insight, Edenred México is safely expanding their prepaid solutions business, improving IT productivity, and continuing to deliver an amazing customer experience. Key achievements to date include:
Edenred México plans to expand the use of INETCO Insight across all of their authorization platforms. They will also be looking to stream data into the INETCO Analytics® application, enabling flexible, role based accessibility to Customer and IT Analytics.