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USE CASE

Monitoring multi-channel payments

Real-time transaction monitoring across multi-channel payment environments with INETCO Insight®

Monitoring multi-channel payments

What is multi-channel payment monitoring?

Real-time multi-channel payment monitoring is essential to reducing transaction blind spots that lead to fraud, completion issues and unhappy customers. A single payment often touches multiple platforms, networks and vendors, while fraudsters move across channels to probe for weak spots. When channels are monitored in isolation, critical cross-channel patterns remain hidden – delaying transaction fraud detection and the isolation of unexpected declines, third party disconnects and bottlenecks.

Monitor multi-channel payments in one place

INETCO Insight delivers real-time multi-channel payment monitoring that captures, correlates and decodes every transaction across every channel – to detect fraud and isolate performance issues before they lead to customer friction, compliance breaches or financial loss. With a holistic, one-stop view of transaction performance and suspicious activity across ATM, POS, mobile, online and instant payment rails, corrective action can happen in milliseconds – not days.

MONITOR

Protect the end-to-end performance of every payment transaction in real-time, decoding every message field and instantly alerting to suspicious activity such as retries, rapid withdrawals or reversals, response code errors, connectivity issues, failures and unexpected declines across all channels – no code changes or added latency

TROUBLESHOOT

Gain a one-stop, multi-channel view to detect suspicious cross-channel transaction patterns and isolate bottlenecks, slowdowns and network transport errors – mapping issues to the underlying infrastructure in real-time for immediate corrective action – avoiding customer friction, outages or financial impact

ANALYZE

Visualize rich transaction intelligence through real-time dashboards that continuously analyze payments, card usage, fraud patterns, channel performance and customer behavior – or seamlessly share data via flexible APIs to power your analytics platform of choice

Multi-channel payment monitoring that eliminates blind spots

Improve transaction success

Spot failures, delays and performance degredation in real-time so issues can be fixed before they impact payment completion or customer experience

Reduce payment fraud risk

Detect suspicious transaction activity and cross-channel fraud patterns as they happen to protect customers and reduce financial impact

Expedite MTTR

Isolate root causes, reduce investigation time and restore services faster with end-to-end transaction profiles and full message field visibility

Meet compliance requirements

Gain holistic visibility across POS, ATM, digital and instant payment rails to support audits, investigations, dispute resolution and regulatory requirements

Real-time transaction monitoring across all channels

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If payments could talk, you'd want to hear all of them.

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