Introducing INETCO Insight
Know exactly what's impacting payment performance
Faster resolution for reduced payments disruption
INETCO Insight® real-time transaction monitoring software helps retailers, financial institutions and payment processors isolate the root cause of costly transaction delays and failures in milliseconds — not days
WHY INETCO INSIGHT
Trusted by IT and payment leaders
Monitor payment performance in real-time
Payments should just work — instantly, securely and without friction — delivering a seamless experience across ATM, POS and digital channels. INETCO Insight transaction monitoring software passively captures in-flight “on-us” and “off-us” transaction data at every network hop – without added latency or switch changes – delivering end-to-end payment visibility so you can identify and resolve issues before customers, service level agreements or revenue are impacted.
- Eliminate blind spots across hybrid payment networks
- See all payments across all channels in one place
- Decode, correlate and profile every transaction
Troubleshoot issues 90% faster
Get straight to the “why” behind every transaction failure, unexpected decline or slowdown. INETCO Insight flags performance issues in real-time including payment scheme message errors and third party disconnects. Analyze network level protocol information, response and request timings, metadata and application messages to find and fix issues before they escalate. Boost transaction reliability, improve operational efficiency and stay compliant.
- Reduce failure recovery/triage times and false positives
- Avoid SLA and compliance breaches
- Create independent transaction audit trails
Analyze card usage and channel profitability
Gain a 360° data advantage. INETCO Insight transaction monitoring software optimizes how payments intelligence is acquired and shared – either internally or as a value-added service to your customers – with real-time dashboards and analytics. Review historical patterns, track performance trends and share rich transaction data gathered from ATM, POS and digital channels, ensuring data confidentiality and compliance with security standards like PCI DSS.
- Improve transaction completion rates
- Deliver a seamless customer experience
- Adopt new payments and revenue streams without risk
- 80%
- Increase in isolation of payment performance issues
- 90%
- Less time to diagnose failures
- 25%+
- Reduction in transaction failures
- 75%
- Faster root cause analysis and repair times
INETCO INSIGHT FEATURES
Transaction monitoring software for mission-critical payment environments
Real-time transaction monitoring
Continuously monitor transactions at every hop across the payments journey, so you can adapt to modern payment speeds and isolate missing links and performance issues anywhere along the “on-us” or “off-us” payment paths in milliseconds – giving you a one-stop view into ATM, POS, mobile, online and real-time payment channels
Passive network-based transaction data collection
Use network TAP or SPAN ports to passively capture a copy of raw network packets from multiple points across the network, and reassemble them into complete transactions in real-time – with no heavy instrumentation, tagging, extra traffic loads or changes to the payments switch and without sitting in-line or impacting the authorization process
Multi-protocol transaction decoding engine
Decode all transaction protocols and message types found in banking and payments ecosystems and gain access to the full transaction payload and field level visibility in milliseconds
Decode libraries include variants of: ISO 20022, ISO 8583, VISA 2, TCP/IP, UDP, FIX, NCR/NDC+, Diebold, Triton, XML, SOAP, JSON, HTTP, SQL, IBM MQ and AMQP
Rules-based performance alerting engine
Configure real-time alerts related to operational performance across all banking channels and payment types using decoded transaction message fields for smarter, more precise alerts with less alert fatigue and false positives
Independent transaction logs and audit trails
Log every transaction and utilize robust search, query and filter capabilities for faster on-demand research, evidence-based investigation and independent audit trails
Automated end-to-end transaction profiling
Gain a holistic view into every message field for every transaction, including metadata, application payloads, response and request times and network level protocol intelligence to investigate and isolate issues in seconds
Configurable web-based dashboard displays
Configure user friendly dashboards and topology maps that give NOC teams a live view of payment transactions status
Trending and device interval statistics
View historical data trends and share snapshots of peak transaction times and holidays
Third party data ingestion and blending
Expedite transaction reconciliation, cash dispute resolution and cash forecasting activities with complementary data such as electronic journals, black lists and application performance data
Data forwarding options and APIs
Forward transaction data to any team or application of choice and utilize rich transaction intelligence to continously feed adaptive machine learning models and to deepen customer, fraud and channel analytics
- 164M+
- Digital transaction users in Brazil
- 90%+
- Reduction in time to diagnose failures
- ~60%
- Increase in identifying root causes of failures
"INETCO has increased our ability to identify the root causes of failures by approximately 60%, while enhancing the detection of external failures. This has helped our partners diagnose latency issues in their environments and other failures that impacted our core business. The result: A superior customer experience, exceeded service-level expectations, and reduced operational costs."
- 700+
- Branches
- 850+
- ATMs
- 17
- States across the US
"Whether it is front line operations, the secondary support teams doing research, or our business teams looking for a better understanding of card usage or ATM channel performance, INETCO’s real-time transaction data platform has positively impacted us all. Woodforest has been able to take a multi-faceted approach to real-time transaction intelligence. This data strategy has measurably paid off in terms of operational efficiency, customer experience and branch profitability."
- 79%
- Net Promoter Score achieved
- 9.28
- ATM satisfaction score
- 80%
- Cash utilization at each ATM
“Understanding the member experience is of paramount importance to BECU. INETCO’s real-time transaction monitoring and analytics solution effectively shrinks our member transaction intelligence gathering and analysis time from weeks down to minutes — which allows us to make decisions based on timely and comprehensive cardholder analytics.”
- 8M+
- Credit and debit card transactions processed per day
- ~66%
- Of total point-of-sale devices in Mexico served
- 20%
- Year over year growth in transaction volumes
“When we approached our IT operations team and learned about the robust transaction data gathering capabilities of INETCO Insight, our fraud prevention team was very excited, especially about the fact this data came with a complete set of message fields. Our team now has the flexibility and visibility it needs to significantly speed up our ability to identify and respond to fraud attacks.”
- 30+
- Years operating experience
- 5X
- Customer growth in 5 years
- 90%
- El Salvador’s acquiring banks served
“If our customers win, we win. That is why it is critical for Serfinsa to deliver the most reliable payment services possible. With INETCO Insight, we gain the end-to-end visibility into every transaction needed for proactive performance management – without sacrificing the speed of our processing. We’re especially excited to offer our acquiring customers real-time analytics and insights that will help them to better understand their business and thrive in an increasingly competitive payments landscape.”
See how INETCO Insight drives better payment performance
Includes multi-channel performance monitoring, payment scheme message errors, audit trails, liquidity monitoring, reconcilation against ATM electronic journals and card & channel analytics
Monitoring multi-channel payments
INETCO Insight’s real-time transaction monitoring across multi-channel payment environments is essential to reducing blind spots that lead to fraud, transaction completion issues and unhappy customers.
Reducing card scheme message errors
INETCO Insight isolates card scheme message errors in milliseconds, empowering acquirers to avoid costly penalties, customer service disruption and compliance reviews.
Creating a real-time audit trail of every transaction
INETCO Insight independently captures real-time transaction data at the network level, creating a tamper-proof audit trail for processors experiencing payment switch failures or compromised application logs.
Optimizing intraday liquidity monitoring
INETCO Insight delivers proactive liquidity monitoring by analyzing incoming and outgoing payment transactions in real-time across all channels.
INETCO Insight related resources
ARTICLE
INETCO welcomes Geidea
As a leading fintech force in the Kingdom of Saudi Arabia, Geidea is helping shape the payment infrastructure of tomorrow
ARTICLE
Serfinsa accelerates payment modernization across Central America with INETCO
INETCO, a global leader in payments monitoring and real-time fraud prevention, and Serfinsa, a premier provider of payment solutions in El Salvador, are proud to announce a new technology alliance
ARTICLE
Elo, Agility and INETCO announce strategic partnership to revolutionize payments reliability in Brazil
The partnership leverages INETCO’s innovative real-time transaction monitoring solutions and Agility’s extensive experience and expertise in supporting major clients in sectors
