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USE CASE

Reconciling ATM electronic journals

How INETCO Insight® simplifies real-time ATM electronic journal reconciliation to accelerate dispute resolution

Reconciling ATM electronic journals

What is ATM electronic journal reconciliation?

ATM electronic journal reconciliation enables banks to identify ATM cash position discrepancies, investigate customer cash-dispense disputes, detect transaction failures and identify fraud related to repeated transaction reversals, forced ATM errors or exploited hardware issues. Many financial institutions have less than five minutes to determine if the customer is making false allegations or whether the cash has been mis-dispensed, jammed or taken back by the ATM. Relying on daily log files make these real-time dispute decisions high risk – by the time fraud is identified, it’s way too late.

Resolve cash disputes faster, with confidence

With INETCO Insight, ATM electronic journal data is available in real time alongside transaction data that is continuously captured off the network – enabling cash-dispense disputes to be settled immediately, with confidence. Gain visibility into withdrawal and deposit transactions at the ATM-level, instantly flagging EJ and transaction mismatches or suspicious hardware errors, denominations, currency types, transaction reversals and excessive withdrawals indicative of fraud.

 

MONITOR

Monitor electronic journal signals and transaction behavior in real time to reduce investigation blind spots and detect reversals, cash dispenser and card reader errors, ATM device sensor errors, high withdrawal velocity, distance-based card usage or repeat terminal usage instantly

TROUBLESHOOT

Correlate end-to-end profiles for every withdrawal or deposit transaction to follow transactional journeys and make decisions whether to accept or reject a transactional dispute – or flag potential fraudulent activity happening through the ATM

ANALYZE

Interrogate electronic journals and ATM-level transaction reports with ease to speed up reconciliation, understand when ATM accounts don’t balance and overlay faults with disputes to identify customers that have not raised a dispute claim

Error or fraud? Critical cash questions answered in real-time

Resolve disputes in <5 minutes

Leverage full, real-time traceability across payment flows to quickly locate disrupted transactions and reconstruct customer events with confidence

Reduce ATM fraud

Detect fraud in real-time including transaction reversal fraud, man-in-the-middle malware, cash-out activity, rogue terminals and PhantomCard attacks

Simplify EJ reconciliation

Validate exactly why accounts don’t balance with electronic journal data made available with the transaction record in real-time – all in a single step

Optimize investigation times

Correlate EJ activity with switch, network and issuer messages to instantly pinpint the point of failure, reduce manual investigation efforts and resolve disputes faster

INETCO Insight for electronic journal reconciliation

inetco insight atm reconcilliation

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See real-time ATM dispute resolution in action

Consult INETCO’s team of real-time transaction monitoring and payment fraud experts on how we help you streamline transactional disputes today!

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