INETCO Insight Overview - Application Performance Monitoring (APM) Software for Fast Changing Production Environments
Improve your IT performance monitoring strategy. Achieve 65 - 75% faster problem isolation and reduce your number of failed transactions by up to 25%. Quickly restore application service levels and business delivery channels.
INETCO Insight® is the only application monitoring software for IT operations teams that captures every network transaction in real-time, correlates all application, infrastructure and response time data, and isolates underperforming application and network components...
- Without the use of agents, extra traffic loads or code changes (no touching the switch)
- Without prior knowledge of application architecture or underlying infrastructure
Tired of dealing with underperforming applications? What about manually piecing together fragmented data collected across server, network monitors, logs, or application-specific monitoring tools?
Put an end to tedious and time-intensive manual troubleshooting efforts that slow down problem resolution and have a negative impact on operational efficiency and the end customer experience. Take back control with INETCO Insight.
- Gain access to network infrastructure and application performance intelligence through a single, collaborative platform
- Obtain a correlated, end-to-end view into transaction response times, service quality and real-time business process delivery that impact the end user experience
- Implement advanced alerting, on-demand search and trending capabilities that lead to faster problem isolation and access to relevant performance data
INETCO Insight automatically captures your network traffic, decodes and correlates all the information at the business, application and transaction layers to give you:
- End-to-end visibility into customer experience
- Hop-by-hop application performance across your enterprise, including physical networks, virtual networks and private or public clouds
- Instant access to individual transaction performance, usage patterns and business context (e.g. user, location, dollar amounts and activities like cash withdrawal, bill payment, mobile top-up, purchase...)
- Real-time alerts of high-risk activity such as transaction failures, slow-downs, declines, network communication errors or third party hand-off issues, before your customers are impacted
- Actionable business transaction intelligence (e.g. how many times a particular user has experienced a transaction decline) that can be easily fed into fraud monitoring applications or existing management system consoles such as NCR’s Gasper or APTRA Vision
- Complete peace of mind and protection: INETCO Insight meets stringent PCI-DSS requirements
- Rich operation intelligence through IT Operations Analytics (ITOA)
INETCO Insight is already the preferred solution to manage multi-channel banking applications (ATM, mobile, online banking, POS, self-service kiosks, telephone banking and branch PC's), a wide range of value added services (VAS), high volume payment processing and telco environments.
This powerful application performance management technology has now been broadened into a platform for monitoring ANY application architecture from one, collaborative location. Troubleshoot communication failures between modern service applications, third party connections and core banking systems. Monitor any custom, packaged and industry-specific applications within physical, hosted, virtual or Cloud-based production environments, including:
- Electronic transaction processing applications (EFT, ATM, interactive video tellers, self-service kiosks, POS, VAS, Mobile, Online Banking, IVR, Branch PC's)
- Web applications (HTTP, XML, SOAP, SQL, etc.)
- Distributed messaging applications (AMQP, MQSeries, TIBCO, etc.)
- Vertical-specific applications (e.g. trading, electronic health records, retail, etc.)
INETCO Insight is more cost effective and easy to deploy than any transaction-centric application performance management solution available today.
You do not have to deploy a number of point solutions addressing individual IT domains, or correlate performance data collected from different sources. The software’s unique data collection message decoding and transaction correlation technology enables real-time monitoring of complicated and diverse transaction flows from a handful of non-disruptive network access points.
Ready to seamlessly monitor and analyze consumer transactions originating from multiple channels and services (e.g. ATM, POS, mobile, online banking, IVR, teller branches, etc)? How about leveraging your IT performance monitoring investment across multiple service delivery channel silos?
Book a meeting with our team to learn how to make INETCO Insight part of your proactive IT performance monitoring strategy.
“INETCO Insight has helped Cash N Go mitigate customer service risk and differentiate itself from other ISO’s by enabling proactive management of our customer’s transaction environments. With visibility into the complete end-to-end payment transaction path, it is easy for us to quickly ascertain where the problem lies, and whose job it is to fix it.”
Angie Mercier, CFO
Cash N Go