How Does INETCO Insight Work?

INETCO Insight is a network-based transaction monitoring tool that offers unique data collection, message decoding and real-time transaction correlation capabilities.  INETCO Insight provides out-of-the-box support for a range of financial transaction types using standard financial industry protocols such as ISO 8583 and Visa 2. It also supports the Advanced Message Queuing Protocol (AMQP) middleware messaging protocol, and the template-based transaction protocol configuration table can be easily extended to monitor custom transaction types, including those using HTTP or XML-based protocols.

INETCO Insight works by decoding the actual transaction messages in real-time

Protocol data units are assembled into application messages. Ethernet packets are re-assembled into application messages to transition from a network view of traffic to an end-user view of application performance.  With this architecture there is no need to install agents on the various application servers, nor is there a requirement to monitor the transaction host database to see application-level activity or modify any of the underlying applications.

INETCO Insight provides the “Where?”

INETCO Insight captures and displays even the most complex transaction paths involving a variety of message and protocol types, third party data centers and networks, multiple switches, distributed network infrastructures and cloud-based environments.  Below is an example of an end-to-end payment transaction path. A payment transaction request originates from an ATM, POS, or other payments application, and travels all the way to an issuing bank on the back-end for authorization, then back to the payments application for completion.

INETCO Insight stitches transactions together as they flow across these multiple links to give you a seamless, end-to-end picture of transaction performance across all components that make up a complex transaction path. Built-in performance and reporting tools such as real-time alerting, historical transaction log querying, and transaction drill down capabilities enable you to quickly isolate "where" performance issues are occurring, and "where" further diagnostics need to be conducted.

INETCO Insight answers the “Why?”

INETCO Insight is the only transaction monitoring solution to provide a consolidated view of network performance data, application payload intelligence, and detailed transaction response times and completion metrics all in one view, for every transaction. This transaction-based intelligence makes isolating the "why" behind the performance problem much faster and easier.

Key Performance Indicators (KPI’s) Captured with INETCO Insight

INETCO Insight captures transaction level metrics that are complimentary to existing ATM monitoring and application performance monitoring solutions, and relevant to all silos including IT operations, applictions support groups, first line of support teams and business managers. Analyze and configure alerts based on:

• Transaction volume ratios and transaction per second metrics
• Transaction anomalies such as high dollar volume, recurring card swipes, card decline patterns
• Concurrent transaction rates and transaction response times
• Rates of approved, declined, reversed, failed and unsupported transactions
• Number of transactions processed vs. number of transactions attempted
• End-to-end transaction query and call timings for both the back-end and front-end links

INETCO Insight comes equipped with a number of tools to help you gain easy, fast access to the transaction data you need.  Review a complete list of features and benefits.