Inetco Systems Limited., a provider of transaction monitoring and customer analytics software, today announced that BECU has licensed the Inetco Analytics for ATM solutions package. The credit union will use the software to acquire ATM transaction data across the network and gain on-demand visibility into member analytics, a press release said.
The largest credit union in Washington and the fourth largest in the United States, BECU has invested in tools that facilitate member self-service via automated channels for the majority of banking transactions, thereby freeing staff to focus on more complex transactions.
Inetco Analytics is a tailored offering for the banking vertical that simplifies the way transaction big data is collected, stored and visualized across multichannel banking environments. Transaction data is collected then warehoused within an Apache Hadoop data store, and extracted leveraging user-friendly Tableau-based dashboards.
Rather than spending days mining data from sprawling, multivendor network infrastructures, channel managers and data analysts can use Inetco Analytics to see who is using which ATMs, what kind of interactions they perform, and the quality of service they experience, all within a few clicks.