We have been working with BECU for almost two and a half years, first rolling out the INETCO Insight real-time transaction monitoring software, and most recently, the INETCO Analytics customer analytics application.
BECU was very instrumental in the development of the INETCO Analytics product that was released for generally availability in January of 2015. It was out of their deep ATM knowledge base, ongoing input and creative ideas that this product was born. In a short period of time, they have already made significant strides to both improve the members’ experience and reduce operating costs for the ATM channel.
Today, we were excited to learn that BECU was named a finalist in the Innovation in Internal Process Improvement category at the 2015 BAI-Infosys Finacle Global Banking Innovation Awards, presented at BAI Retail Delivery 2015 Conference and Expo. BECU was selected from a field including over 250 entrants. This award recognizes those who have made a significant investment in internal process improvement to benefit the organization and ultimately, the customer.
“BECU is thrilled to have been selected as a finalist for the 2015 BAI-Infosys Finacle Global Banking Innovation Awards,” said Shirley Taylor, ATM Channel Manager at BECU. “The investment in both INETCO Insight and INETCO Analytics has given us on-demand access to the transaction data needed to streamline our reporting processes and deliver a better customer experience at our ATMs.”
BECU’s ability to identify, adopt and roll out new technologies has become an important part of their competitive advantage. Remotely operating a growing full-service fleet of over 200 ATMs, BECU believes visibility into consumer transaction data is the key to ensuring their 900,000+ members are able to effectively complete their transactions at the ATM.
The BAI-Infosys Finacle Global Banking Innovation Awards will be announced during the 5th annual BAI Retail Delivery Conference & Expo’s award ceremony on Tuesday, October 13th at The Venetian|The Palazzo Congress Center in Las Vegas.
If you are interested in learning how real-time transaction monitoring and customer analytics can help you reduce failed customer interactions and improve Channel Net Promoter Scores, please contact us for a demonstration.