In the past three decades, banking has evolved from trips to the local ATM for cash withdrawals or balance inquiries to an incredibly varied array of on-demand services and integrated multichannel capabilities. The task of providing truly successful financial services to consumers has changed radically, with technology holding a more and more central role. Because consumers are able to constantly “plug in” and do banking through multiple devices, banks must have rock solid technology solutions in place to handle the high demands and real-time problems that invariably arise.
Being proactive instead of reactive to the consumer-facing problems is easier said than done. Read the full article in the Data Center Journal.