Canadian companies team to lead the ATM Independent Service Organization (ISO) industry with real-time transaction monitoring and Electronic Funds Transfer (EFT) application performance management
Vancouver, Canada, May 17th, 2010 – INETCO™ Systems Limited, a leading expert in business transaction management for the payment processing industry, today announced Cash N Go has purchased INETCO Insight™ to guarantee continuous up-time and reliability of their Automated Teller Machine (ATM) Network in a cost effective manner.
Cash N Go currently operates a nation-wide ATM Network made up of over 1,100 ATMs across Canada. An authorized Triton and Nautilus Hyosung distributor, they provide cash machines and transaction processing services to casinos, shopping malls, hotels, nightclubs, grocery chains, professional sports events and financial institutions in both rural communities and major city centers. INETCO Insight has helped Cash N Go improve customer service reliability and the operational efficiency of their business by:
- Improving dial-up ATM up-time and customer service compliance
- Reducing average mean time to repair and in-bound call rates
- Improving the identification and prioritization process for trouble tickets related to payment transaction slowdowns, potential fraud anomalies, and failures
- Reducing the reliance on field tech reports and customer complaints to determine when service disruptions were occurring
- Matching ATM connection time data to monthly telecom billing statements to verify billing accuracy
“Investing in leading-edge transaction monitoring technology such as INETCO Insight plays a big role in our ability to decrease transaction failure rates and respond to the needs of our customers in a timely manner,” says Angie Mercier, CFO for Cash N Go. “Our IT and line of business teams now have the ability to quickly navigate large volumes of payment transaction data, proactively identify where a problem lies, and achieve full consensus on whose job it is to fix it.”
INETCO Insight is a light-weight, easy-to-deploy business transaction management software solution that provides the complete capture of every payment transaction, without involving large amounts of computing or staff resources. The software also provides the powerful alerting, inquiry and reporting tools needed to holistically monitor and analyze the performance of ATM, POS and other EFT payment channels across dial-up, IP and wireless network environments.
About Cash N Go
Since inception in 1998, Cash N Go has grown into one of the leading deployers and service providers of ATM machines in Canada. With hundreds of ATMs in operation across the country, Cash N Go continues to provide cash machines and transaction processing services to casinos, hotels, nightclubs, grocery chains, professional sports events, and financial institutions – anywhere you might expect to find an automatic teller machine. http://www.cashngo.com
INETCO™ Systems Limited offers business transaction management software, professional services, and communications gateway solutions for payment networks and financial application performance management. The Company’s flagship product, INETCO Insight™, delivers easy, fast access to complete, real-time transaction information for customer service teams, IT teams and senior executives that need to anticipate transaction issues and confidently manage complex, ever-changing transaction environments. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications environments in more than 50 countries. INETCO is based in Vancouver, British Columbia. For more information, visit https://www.inetco.com