Spring is officially here. In Vancouver that means it’s warm and rainy rather than cold and rainy. It also means that it’s time for the Easter Bunny to start hopping along to deliver chocolate covered banking transactions…
Well, maybe not quite—but there are definitely similarities between that elusive hare and monitoring banking transactions belonging to your customers. For example…
Easter Bunny: Hops across the land to complete his deliveries
Banking Transaction: Hops across your network to complete its delivery
Easter Bunny: Hides eggs in hard to find places
Banking Transaction: Hides performance issues in hard to access places
Easter Bunny: Treats occasionally get lost
Banking Transaction: Transactions occasionally get lost
The list really goes on (and I would love to see you add your own Easter Bunny/Banking Transaction similarities in the comments section).
Where the similarities stop is that the Easter Bunny’s lost treats aren’t usually that hard to find. But searching for lost transactions can take hours or days. A payment or cash withdrawal request and response that hops from a client facing app (hop 1), to a switch (hop 2), to a server (hop 3), to a third party service provider (hop 4), to a back-end database (hop 5) and back again, is hard to track and isolating where this transaction has gotten bottlenecked can be extremely time consuming. Rarely are you rewarded with chocolate when you finally find the source of a transaction problem or anomaly. Your IT operations and applications support team is usually just happy if they can help avert an angry customer phone call or huge revenue loss.
INETCO Insight takes the complexity out of monitoring the myriad of hops each ATM, online, mobile or POS transaction makes on its way to final delivery. This software solution alerts you to transactions getting hung up or “misplaced”, and even warns you if some bully is posing a risk to your eggs…erm…transaction architecture. And INETCO Insight gathers all this information off the network—so no agents have to be placed on your apps or servers, or extra traffic loads in your clients’ transaction baskets.
So if you need a hand finding all those Easter eggs buried in amongst the foliage of your transactions, hop on down and request a demo of INETCO Insight.