Agentless transaction data and statistics collector integrated to make it easier and more cost effective for “one-stop” ATM management
Rome, Italy – NCR Innovation Forum, October 4th, 2012 – INETCO Systems Ltd., a leading provider of business transaction management (BTM) solutions, today announced that INETCO Insight will be offered as an alternative to the existing transaction aggregator and categorizer within the NCR (NYSE: NCR) APTRA Vision and Gasper Vantage ATM management products. Product completion is scheduled for late fall 2012.
INETCO Insight will capture the transactional information required by APTRA Vision and Gasper Vantage without the use of ATM- or host- based agents, extra traffic load or code changes. By adopting a network-based approach to collecting transaction intelligence, NCR makes it easier and more cost effective for banking, retail and payment processing customers to deploy a combined, “one-stop” monitoring solution that covers ATM management, device performance and business transaction management. This end-to-end solution can be running within ATM or any other self-service network environments in a matter of hours, greatly reducing the time to value.
“The INETCO Insight end-to-end transaction monitoring capabilities, coupled with NCR’s APTRA Vision or Gasper Vantage products, represents an integrated solution that is far superior to any other self-service network management offering on the market today,” says Michael O’Laughlin, senior vice president, NCR Financial Services. “NCR is pleased to provide our customers a holistic, easy-to-scale solution to managing their expanding multi-channel transaction environments in a timely, cost-effective manner.”
“Our ability to offer transaction-level monitoring with zero overhead removes a major deployment hurdle that has traditionally restricted companies from accessing the transaction data they need to truly understand service delivery,” says Bijan Sanii, President and CEO of INETCO. “A combined solution offering of APTRA Vision and INETCO Insight will help NCR customers increase service availability, enhance the consumer experience and improve the performance of their self-service networks.”
INETCO Insight captures and decodes individual transactions in real time and when fed into Gasper Vantage or APTRA Vision, increases the granularity of statistical reporting data.
In addition, INETCO Insight acquires and displays the transaction response times for each customer facing device, network, transaction switch, third party service, EFT or authorization bank connection that makes up each individual transaction path. NCR customers have the ability to track, in real-time, every consumer interaction taking place. They can receive instant notification when transactions slow down, time out or fail, and can quickly isolate third party response issues, communications failures, underperforming components or infrastructure bottlenecks – on average 65% faster.
INETCO® Systems Limited provides transaction-based application performance monitoring and business transaction management solutions to ATM and IT operations teams that are looking for a faster, non-invasive way to identify application and infrastructure bottlenecks and ensure optimal service and business process delivery within their production environments. INETCO’s solutions are currently deployed in over 50 different countries. Happy INETCO Insight® partners and customers include a variety of global companies spanning the banking, ATM, retail, healthcare, travel, telecommunications and payment processing markets. http://www.inetco.com
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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NCR is a trademark of NCR Corporation in the United States and other countries. INETCO, INETCO Insight, the INETCO logo, and the INETCO Insight logo are trademarks or registered trademarks of INETCO Systems Ltd.