INETCO Insight transaction monitoring solution to be sold by more than 300 NCR global channel partners and solutions providers
Orlando, Florida – Interact 2012, NCR Global Partner Conference, April 17, 2012 – NCR Corporation (NYSE: NCR), the worldwide leader in ATMs and multivendor ATM software, and INETCO Systems Ltd., a leading provider of transaction monitoring solutions, today announced that the INETCO Insight software will be made available through NCR’s worldwide network of channel partners and solutions providers. This is an extension to the exclusive software partnership announced by NCR and INETCO in October, 2011.
“NCR Interact Solutions Providers are recognized as the leaders in financial software innovation,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “With a combined solutions offering that includes INETCO Insight, and APTRA Vision or Gasper Vantage, our partners will be the first to provide banking, retail and payment processing customers with a complete solution to manage multi-service, high-volume payments environments in a timely, cost-effective manner.”
INETCO Insight transaction monitoring software is currently used by banks, retailers and payment processors to manage ATM and POS network infrastructures and monitor the end-to-end performance of transactions originating from automated teller machines (ATMs), point-of-sale (POS) terminals, self-service check-out kiosks, online banking and mobile payment applications. Complimentary to NCR’s APTRA Vision and Gasper Vantage ATM-level monitoring products, INETCO Insight provides real-time visibility into what is happening to the transaction once it leaves a customer-facing device, whereas APTRA Vision monitors the health and performance of the device and network. IT operations, ATM operations and applications support teams can isolate transaction time-outs, third party response issues, and communications failures occurring at a specific device, service application, switch, network or interbank connection – on average 65% faster. Faster problem isolation results in improved uptime and service availability, reduced support costs and a better end customer banking experience.
“Extending our exclusive partnership with NCR to over 300 of their solutions providers is a significant milestone in INETCO’s worldwide sales initiatives,” said Bijan Sanii, CEO of INETCO. “Together we can provide a critical solution that will enable banks, payment processors and retailers around the globe to make every end-customer interaction count, wherever customers are, however customers interact.”
To learn more about how INETCO Insight transaction monitoring software can improve your visibility into the end customer banking or retail experience, watch this 3 minute video: http://www.youtube.com/watch?v=PdC6mJT8sI4
INETCO Systems Limited provides business transaction management software and communications gateway products for monitoring transactions and optimizing application performance within card processing and other complex transaction environments. INETCO Insight is a light-weight solution that helps C-level executives and IT operations improve customer service reliability and operational efficiency by capturing the granular transaction intelligence and real-time performance metrics needed to speed up the isolation of issues impacting transaction performance. INETCO solutions are currently deployed by a number of fortune 500 technology companies, independent ATM deployers, payment processors, banks and telecommunications companies, in over 50 different countries.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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NCR is a trademark of NCR Corporation in the United States and other countries. INETCO, INETCO Insight, the INETCO logo, and the INETCO Insight logo are trademarks or registered trademarks of INETCO Systems Ltd.